Let’s face it, smartphone warranties are confusing. First off, they can be called many different things including a smartphone protection plan, smartphone coverage, accidental damage protection, etc. They also have deductibles, terms and conditions and specific coverage parameters. Are you still with us?
In order to make your buying decision and, hopefully, buying process smooth, we’ve summed up all of the information that you need to know for Upsie warranties.
Upsie offers accidental damage coverage for every smartphone protection plan. This means that Upsie covers accidents like drop and spills, as well as other failures like touch screen and camera failure. Comparable plans from retailers and cell phone carriers cost up to 81% more. Why? Upsie does not mark-up warranty prices a crazy amount like they do. Upsie also offers 24/7/365 claims so your phone can be repaired quickly if it does break.
Your phone must meet some requirements in order to qualify for Upsie coverage. First, it must be no older than 45 days with no existing damage. It also needs to have at least a 90-day manufacturer warranty on it. Most flagship phones, like iPhones, Samsung Galaxy and Google Pixel phones come with the manufacturer warranty. Unfortunately, Upsie can only protect phones purchased in the United States. Upsie cannot cover international models.
When you’re ready to purchase your warranty, go to the smartphone purchase page. Once you’re there, you’ll find two drop down menus. One menu is for selecting the brand of your phone. The other drop-down menu is for selecting the price of your phone. Please select the full retail value of your phone before tax and discounts. If you are leasing your phone and have not paid the entire amount, don’t worry! You will still want to select the full retail value. We ask you to do this so your phone can be replaced if it breaks and is not able to be repaired.
The warranty price will change based on the cost of the device. The higher the device’s retail price, the higher the price for the warranty. Deductible prices also increase as the price of the phone itself increases. For example, a phone priced at $799 will have a two-year warranty that costs $89.99 with a $75 deductible. A phone that costs $1,000 will have a two-year warranty that costs $119.99 with a $99 deductible.
If you buy your smartphone warranty and smartphone on the same day, you can make a claim right away if something breaks. If you do not buy your warranty on the same day as purchasing your phone, it’s a bit different. You will have to wait until the 31st day after you purchased the warranty before you can make a claim.
Upsie smartphone plans cover everything the manufacturer warranty does. Examples of such might be battery failure, power failure, touch screen failure, camera failure, etc. All of our smartphone plans come with accidental damage protection, as well. If you drop your phone and crack the screen, you’re covered. If you spill a glass of water on your phone, causing liquid damage, you’re covered. Upsie plans do not cover lost or theft.
After you purchase your smartphone protection plan, you will have to activate it. Activation is simple: upload a picture of your receipt and enter some basic information. The receipt should display the purchase date, retailer, model number and purchase price. (Most receipts display this information) The basic information will include entering the IMEI, model number, tracking information, etc.
If your phone is damaged mechanically or accidentally, you’ll need to file a claim in order to get it repaired. Filing a claim is quick and easy because you already entered all device information in our system when you activated your warranty. To make a claim, log into your Upsie account and locate the plan you want to make a claim on. Click the ‘File a Claim’ button. Choose between calling the number and submitting a form. Please note that a response from the form may take up to 48 hours, whereas the phone call is immediate. Each plan has an unlimited number of claims up to the purchase value of the device. For example, if your phone has a retail value of $749.00 and you get a cracked screen that will cost $120 to repair, then you would have $629.99 remaining in claims.
When you make a claim, an Upsie representative will help pick the best repair option for you. A very popular smartphone repair option is local repair. Upsie partners with repair shops across the country that you can bring your device to. You can also request to get your smartphone repaired at a shop of your choice, like the Genius Bar. Please note that these repairs must be approved by the claims representatives before you can bring your phone in for repair. If you’re in no hurry, you can choose to ship it in. We offer free round-trip shipping to our certified repair center. As a last resort, if you phone cannot be repaired, we will replace your device. If no replacements are available, we will issue you a check for the remaining claim amount left on your account.
If you have any other questions regarding Upsie smartphone protection plans, please let us know! You can email us at [email protected] or give us a call Monday-Friday 9am-4pm CST at (877) 844-7745. Don’t have an Upsie account? Sign Up today!