What do you need protection for?
Which brand did you buy?
Did you buy your headphones new or used?
Not sure? Read our definitions
What price did you pay before tax and discounts?
Eligibility limited to headphones and portable music players purchased in the last 60 days
Upsie accident protection covers damage to your device from drops, including cracks and broken hardware. Limited to accidental protection plans.
Unlimited Claims up to the Purchase Price of Your Device
Free round-trip shipping to be fixed at our certified repair center. Shipping method is 2-Day.
Buy & Activate Your Portable Audio Warranty
Don’t bother adding on a warranty when you buy your new headphones, MP3 player or bluetooth speaker. You can buy an Upsie warranty online up to 60 days post-purchase. After you buy your Upsie warranty, activate it by uploading a picture or copy of your product receipt in your Upsie account.
Upsie portable audio warranties cover accidental damage like drops and spills. There’s a 31 day waiting period post-purchase before you can make a claim. It also extends the manufacturer warranty, which begins the day after the manufacturer warranty ends. We may direct you to the manufacturer if your headphones, MP3 player or bluetooth speaker are still under the manufacturer warranty.
Make a Claim
Our claims center is open 24/7/365 to take your calls. Simply call the number listed in your account or submit a form to start the claim. A real person will walk you through the process and let you know on that call if your claim is covered. In rare cases, you will need to send us a picture of your broken device.
Common answers to frequently asked questions
Is there a limit to the number of claims I can make on my headphones?
We will cover an unlimited number of claims up to the purchase value of the device. For example, if you have headphones with a purchase value of $349.99, and we repair it for $149.99, then you would have $200.00 remaining in claims.