Headphone and Portable Music Player Warranty Plans
Select Your Product
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Choose your Warranty
Within 60 days of purchase of new headphones or portable music player
w/Accident Protection
w/Accident Protection
Upsie’s protection includes:
Drops
Upsie accident protection covers damage to your device from drops, including cracks and broken hardware. Limited to accidental protection plans.
Liquid Damage
Upsie covers damage as a result of liquid spills or submersion. Limited to accidental protection plans.
Mechanical Failure
Upsie covers manufacturer defects and non-accidental failures to motors, gears, ball bearings, internal tubing, computer chips rotors, and other internal moving parts.
Speaker/Sound Failure
Issues with sound volume, quality, controls and microphones.
Repair Options
Unlimited Claims up to the Purchase Price of Your Device
Ship it in
Free round-trip shipping to be fixed at our certified repair center. Shipping method is 2-Day.
Replacement
If the cost of repair is not feasible we will replace your headphones.
How it works
Buy & Activate Your Portable Audio Warranty
Don’t bother adding on a warranty when you buy your new headphones, MP3 player or bluetooth speaker. You can buy an Upsie warranty online up to 60 days post-purchase. After you buy your Upsie warranty, activate it by uploading a picture or copy of your product receipt in your Upsie account.
Coverage Starts
Upsie portable audio warranties cover accidental damage like drops and spills. There’s a 31 day waiting period post-purchase before you can make a claim. It also extends the manufacturer warranty, which begins the day after the manufacturer warranty ends. We may direct you to the manufacturer if your headphones, MP3 player or bluetooth speaker are still under the manufacturer warranty.
Make a Claim
Our claims center is open 24/7/365 to take your calls. Simply call the number listed in your account or submit a form to start the claim. A real person will walk you through the process and let you know on that call if your claim is covered. In rare cases, you will need to send us a picture of your broken device.
Don't overpay for reliable extended warranties
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FAQ's
Common answers to frequently asked questions
Q
Is there a limit to the number of claims I can make on my headphones?
A
We will cover an unlimited number of claims up to the purchase value of the device. For example, if you have headphones with a purchase value of $349.99, and we repair it for $149.99, then you would have $200.00 remaining in claims.