How do my headphones or earbuds get repaired?

You can take your headphones or earbuds to a local repair center or let us handle it! We will pay for round-trip shipping to and from our certified repair center. It will be diagnosed, repaired, and then sent back to you in working order.

If my headphones or earbuds get replaced, does my warranty come to an end?

Yes, having your headphones or earbuds replaced ends the warranty on your device.

Can I buy a warranty on used/refurbished headphones or earbuds?

Yes! Starting May 15, 2020 you can buy a warranty for your used or refurbished headphones or earbuds as long as you purchased your device within the last 60 days.

I just purchased my warranty, when can I make my first claim?

You must wait until 31 days after you buy your warranty to make a claim.

Do you cover my model of headphones or earbuds?

Yes, we cover all models as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Can I cancel my warranty and receive a refund?

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

Buy Protection for Your Samsung Galaxy Earbuds

Quality coverage, low price

Top-rated warranties for new, used and refurbished Galaxy Buds.

Did you buy your earbuds new or used?

Full Retail Price (Before Tax, Discounts and Trade-ins)

Protection from drops, moisture, sound failure and more.

Eligibility limited to earbuds purchased on or after 12/5/22 (in the last 60 days)

2 Year Warranty

$4.99

$25 Deductible

Covers Accidental Drops, Spills, and More

3 Year Warranty

$7.99

$25 Deductible

Covers Accidental Drops, Spills, and More

Terms & conditions

Why Choose Upsie?

Protection you need at low prices.

Price as of Mar 22, 2022 on for $199.99 Samsung Galaxy Buds Pro.

Compare:
Manufacturing Defect
Screen Cracks
Drops
Spills
24/7 Claims
Protect New or Used Headphones
2 Year Warranty Price
3 Year Warranty Price
Deductible

Upsie
$25.99
$37.90
$25.00

Allstate®
-
$54.99
$0.00

Best Buy®
$37.99
-
$0.00

Upsie’s Protection Includes:

Drops

Upsie accident protection covers damage to your earbuds from drops, including cracks and broken hardware.

Liquid Damage

Upsie covers damage as a result of liquid spills or submersion.

Mechanical Failure

Upsie covers manufacturer defects resulting in mechanical failure of your Galaxy Buds.

Speaker/Sound Failure

Issues with sound volume, quality, controls and microphones.

Transfer to New Owner

Gift or Sell your earbuds with an Upsie Warranty.

Repair Options :

Unlimited claims up to the purchase price of your earbuds.

Local Repair

Work with one of our certified repair shops near you or request to take your earbuds to your shop of choice.

Ship It In

Free round-trip shipping to be fixed at our certified repair center. Shipping method is 2-Day.

Replacement

If the cost of repair is not feasible we will replace your earbuds.

How It Works:

Buy & Activate Your Earbuds Warranty

Don’t bother adding on a warranty when you buy your new Galaxy buds. You can buy an Upsie warranty online up to 60 days post-purchase. After you buy your Upsie warranty, activate it by uploading a picture or copy of your earbuds receipt in your Upsie account.

Coverage Starts

Upsie's coverage overlaps with the manufacturer warranty for as long as the manufacturer warranty is active. Accidental coverage for drops and spills starts on the 31st day after you purchase your Upsie warranty. When the manufacturer warranty ends, Upsie takes over full coverage, so your device is never without protection. (Read more in our FAQ)

Make a Claim

Our claims center is open 24/7/365 to take your calls. Simply call the number listed in your account or submit a form to start the claim. A real person will walk you through the process and let you know on that call if your claim is covered. In rare cases, you will need to send us a picture of your broken Samsung Galaxy earbuds.

Q

Is there a limit to the number of claims I can make on my headphones or earbuds?

A

We will cover an unlimited number of claims up to the purchase value of the device. For example, if you have headphones or earbuds with a purchase value of $349.99, and we repair it for $149.99, then you would have $200.00 remaining in claims.

See All

"Better value than every other warranty service and great customer service. "

- Midwest Headphone Junkie

New! Smartphone Subscriptions