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Warranty Validation
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Required Information
Purchase Details
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Proof of Purchase
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Model
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IMEI #
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Optional Information
Shipment Tracking #
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Serial #
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Need help finding your proof of purchase?
I purchased online...
Look in your email for a receipt.
If provided with an order number, use that to lookup the order details.
Login to your account with the company (if you have one) to view past orders.
I purchased in-store...
Return to the store and ask for a duplicate copy of your purchase receipt.
Out of options?
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Purchase Details
Please have your proof of purchase at hand...
To help answer the questions that follow.
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Purchase Details
The proof of purchase must include the date this product was paid for.
What is the purchase date?
This information must match the proof of purchase.
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Purchase Details
How did you pay for this smartphone?
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Purchase Details
The proof of purchase must include the price paid before tax.
What is the price paid before tax?
This information must match the proof of purchase.
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Model
We need to collect some model information on your product.
This helps to ensure a better experience in the event of a claim.
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Model
Please Note: If your model is 'Unlocked' or 'International' and was purchased outside of your carrier (such as through Amazon or Ebay), please make sure that Samsung will honor their manufacturer's warranty in the U.S., otherwise we will not be able to cover your device.
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Model
Which carrier's network was your phone purchased for?
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Model
What is the Model # for this product?
Need help finding this number?
I have access to the product.
This is usually found on a label attached to the product.
You may find it on the back, one of the sides, or the underside.
If your product has a door (such as an appliance), it may be found on one of the interior walls.
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IMEI #
All smartphones have a unique identifying number called the IMEI number.
Please have the smartphone or the box it came in at hand.
Sometimes this number can be found on your proof of purchase.
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IMEI #
What is the IMEI # for your device?
Need help finding this number?
I have the original box the smartphone came in.
Look for a large white label.
Find the word IMEI.
Next to it should be 15 digits.
I have the smartphone in my hands.
Pretend like you are going to dial a number on your smartphone.
On the dialpad, enter *#06# and hit call.
A 15 digit number will display on screen.
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Serial #
Your product has a unique number known as the Serial Number.
Providing this information will improve your experience in the event of a claim.
This information is not required.
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Serial #
What is the Serial # for your device?
Need help finding this number?
I have access to the product.
This is usually found on a white label attached to the product.
You may find it on the back, one of the sides, or the underside.
If your product has a door (such as an appliance), it may be found on one of the interior walls.
I know the brand and model of the product.
Try searching on Google for where to find your product's serial number.
If you had a Samsung TV, you might search for 'Where is the serial number on a Samsung TV'
One of the search results will typically provide you with instructions on where to look.
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Shipment Tracking #
If your product was shipped to you...
We can use the delivery date as the start date for your policy.
Normally we use the product purchase date.
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Shipment Tracking #
Please specify the tracking information below:
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Proof of Purchase
You are about to upload your proof of purchase.
It must include the transaction date, item being protected, and price paid before tax.
Price paid before tax is not required if under a lease agreement or 2-Year contract.
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Proof of Purchase
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Complete Validation
You are about to complete your warranty validation.
Once you do this, you will not be able to make changes to any of this information.
You will be able to upload additional proofs of purchase.
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