How does my console or controller get repaired?

We will pay for round-trip shipping to and from our certified repair center. It will be diagnosed, repaired, and then sent back to you in working order!

If my console gets replaced, does my warranty come to an end?

Yes, having your console replaced ends the warranty on your device.

Can I buy a warranty on a used/refurbished console or controller?

Yes! Starting May 15, 2020 you can buy a warranty for your used or refurbished console or controller as long as you purchased your device within the last 60 days.

I just purchased my warranty, when can I make my first claim?

You must wait until 31 days after you buy your warranty to make a claim.

Do you cover my model of console or controller?

Yes, we cover all models of console or controller as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Can I cancel my warranty and receive a refund?

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

Protect Your New or Used Video Gaming Console and Controllers

Help us find the best price for your protection plan

What brand of gaming equipment are you protecting today?

Did you buy your gaming equipment new or used?
Not sure? Read our definitions

Full Retail Price (Before Tax and Discounts)

Protect your Gaming Equipment from Drops, Spills, Cracks, and More

Eligibility limited to gaming equipment purchased in the last 60 days

2 Year Warranty

$32.42

$25 Deductible

Covers Accidental Drops, Spills, and More

3 Year Warranty

$44.93

$25 Deductible

Covers Accidental Drops, Spills, and More

It's not too late to cancel your overpriced retailer warranty!

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

	Upsie	SquareTrade®	BestBuy®	GameStop®	Target®
Manufacturing Defect	✔	✔	✔	✔	✔
Screen Cracks	✔	✔	✔
Drops	✔	✔	✔
Spills	✔	✔	✔
2 Year Warranty Price	$46.46	-	$69.99	$79.99	$63.00
3 Year Warranty Price	$61.43	$119.99	-	-	-
Deductible	$25	N/A	N/A	N/A	N/A

Price as of Nov 10, 2020 based on a $499 PlayStation 5 console

Upsie’s protection includes:

Drops

Upsie accident protection covers damage to your device from drops, including cracks and broken hardware. Limited to accidental protection plans.

Liquid Damage

Upsie covers damage as a result of liquid spills or submersion. Limited to accidental protection plans.

Speaker/Sound Failure

Issues with sound volume, quality, controls and microphones.

Mechanical Failure

Upsie covers manufacturer defects and non-accidental failure of motors, gears, ball bearings, internal tubing, computer chips, rotors, and other internal moving parts.

Power Failure

Upsie covers power failure, power shorts, and internal cord replacement.

Hard Drive Failure

Hard drive malfunctions including clicking, crashing, boot problems, program loading and more.

WiFi Failure

Upsie covers any issues with your wifi or network connectivity from manufacturer defect.

Transfer to New Owner

Gift or Sell your device with an Upsie Warranty.

Repair Options

To get you back to working order in no time

Local repair

Work with one of our certified repair shops near you or request to take your video game device to your shop of choice.

Ship it in

Free round-trip shipping to be fixed at our certified repair center. Shipping method is 2-Day.

Replacement

If the cost of repair is not feasible we will replace your device.

How it works

Buy & Activate Your Video Game Console Warranty

You can buy an Upsie warranty for your new gaming console and controller up to 60 days after purchase. To activate your Upsie coverage, upload a picture or copy of your product’s receipt in your account.

Coverage Starts

There’s a 31 day waiting period post-purchase before you can make a claim on your gaming console. This applies to accidental damage protection and extended manufacturer protection. If your console is still covered under the manufacturer warranty, we may direct you to them.

Make a Claim

Make a call 24/7/365 to file your claim. A real person will answer, walk you through the claim and let you know if it is covered. You can also start the claim by filling out a form in your account. We may ask for a picture of your console for verification.

FAQ's

Common answers to frequently asked questions

Q

Is there a limit to the number of claims I can make on my console or controller?

A

We will cover an unlimited number of claims up to the purchase value of the device. If you have a gaming console with a purchase value of $349.99, and we repair it for $149.99, then you would have $200.00 remaining in claims.

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