You've got questions, we've got answers
Everything you wanted to know about an Upsie protection plan
GENERAL / USE
What is Upsie?
Upsie is a more affordable coverage option for your electronic devices, appliances and fitness equipment. We offer the same protection plans and coverage as other companies, but with a smaller price tag and better service. Plans can be purchased at your convenience on our website or mobile app.
Why is Upsie different?
Low prices, service and transparency differentiate Upsie from protection plans sold elsewhere. We offer 24/7 claims initiation and promise that a representative, during business hours, will assist you with your claim. On top of that, we tell you exactly what your plan covers before you buy so there are no surprises when you need to make a claim. Upsie also partners with independent repair shops across the US so you can get your device repaired quickly while also supporting a local business. If you have a question, reach out to us via email or give us a call, we're here for you.
Why should I buy from Upsie instead of where I buy my device/appliance?
To be honest, if you’re buying protection plans elsewhere, you’re paying too much. Retailers and even our competitors mark up the price of the protection plans up to 900%! That’s why our customers save money with Upsie. Besides the huge savings, Upsie simplifies the purchase and claims process. We also guarantee that a real person will answer the phone when you need to make a claim. No annoying machines or runarounds.
Why do Upsie protection plans cost so much less?
Upsie protection plans cost so much less because we believe that everyone should be able to protect the devices that they love and use everyday. Retailers and smartphone carriers mark up their coverage as much as 900% to make huge profit margins! We don't because we're here to serve our customers, not ourselves. Simple as that.
What if I’m having issues with the app on my smartphone?
Please reach out to us with more information about your issue by emailing us at: [email protected] or give us a call at 1-877-844-7745.
Where do I view my plans?
Go to the My Plans section on our website and app.
Can I cancel my protection plan purchase and receive a refund?
Yes, you can cancel your protection plan at any time. Log into your account and go to the My Account page. From there, find your plan and hit the 'Cancel' button. Once you provide a reason and hit submit, Upsie will process your cancellation. For monthly plans purchased after 3/24/23, if you cancel your plan within 90 days of purchase, you will receive a full refund (if there are no approved claims.) If you cancel your plan after 90 days, your coverage will conclude at the end of the current billing period and there will be no refund.
How can I contact Upsie?
Shoot us an email at [email protected], give us a call at 1-877-844-7745 or use our Contact Us page. You can also reach us on Twitter @UpsieHQ and Facebook.
Do Upsie protection plans include coverage for lost or stolen devices?
No, our protection plans do not include coverage against loss or theft. Should this happen to one of your devices, please reach out so we can cancel your plan and make sure you’re not charged for any additional months.
SIGNUP / PURCHASING UPSIE PROTECTION PLANS
What items can I buy coverage for?
Upsie covers most electronic devices and appliances. If it has a power source, we can probably cover it.
Can I protect a device purchased outside of the USA?
No, unfortunately we can only protect devices purchased within the USA.
Why don’t I see my specific device/appliance model?
We're able to cover most devices as long as it is in good working condition with no physical damage and it was purchased within the last 4 years. We're not able to protect a device if the original price before tax and discounts was more than the category coverage maximum. Upsie is not able to protect international models, or devices purchased outside of the United States. We list the most commonly used products and brands for your searching convenience, but if we're missing something, let us know! Email us at [email protected], give us a call at 1-877-844-7745 or use the Contact Us page.
What if you don’t have a category for my item?
We are continuously adding more categories and items within those categories. If we’re missing something, let us know! Please shoot us an email at [email protected], give us a call at 1-877-844-7745 or use the Contact Us page.
What if I already have coverage through my provider/retailer?
The nice thing about protection plans is that you have the freedom to cancel at any time. Check your terms and conditions for information about canceling your current plan.
Do I need proof of purchase? Do I need to have a receipt for my product?
No. For all monthly plans purchased after 3/24/2023, we no longer require a receipt to purchase coverage. Your device is eligible for an Upsie Protection Plan as long as it is in good working condition with no physical damage and it was purchased within the last 4 years. We do have coverage maximums for each category, so the original price before tax and discounts cannot be more than that, see each product page for specific details. Also, Upsie is not able to protect international models, or devices purchased outside of the United States.
The only time you need to provide a receipt is if you want to waive the 90 day waiting period to make a claim. If you purchased a brand new device, within 30 days of buying the protection plan, and include a valid receipt when you activate your plan, we will be able to waive the waiting period.
What if I can’t upload a picture of my receipt?
Please email us at [email protected] and include the following information: Plan ID# in the subject line (found in your protection plan details page, under “My Stuff.”) and a clear image of receipt. You can also forward the online retailer’s receipt if it was emailed to you.
My item was on sale. Can I get a protection plan for the full replacement value?
Yes! You should purchase your protection plan to cover the full retail value so you can receive a replacement if your item breaks and cannot be repaired. Simply look up the MSRP online or look at the price of the item before it went on sale.
Do you cover items labeled as open-box?
We're able to cover most open box devices, as long as it is in good working condition with no physical damage and it was purchased within the last 4 years. We're not able to protect the device if the original price before tax and discounts is more than our maximum coverage amount. Upsie is not able to protect international models, or devices purchased outside of the United States.
Can I get coverage for my refurbished or used item?
Yes! Starting March 24, 2023 you can buy a protection plan for your used or refurbished devices as long as your device has no damage, comes with at least a 30-day seller or manufacturer warranty, you purchased your device within the last 4 years. We're not able to protect the device if the original price before tax and discounts is more than our maximum coverage amount. Upsie is not able to protect international models, or devices purchased outside of the United States.
Does it have to be a new item?
No, you just had to have purchased the item within the last 4 years. Other eligibility requirements are that your device has no damage,and that it came with at least a 30-day seller or manufacturer warranty. We're not able to protect the device if the original price before tax and discounts is more than our maximum coverage amount. Upsie is not able to protect international models, or devices purchased outside of the United States.
What is Upsie's shipping policy for new purchases?
Upsie protection plans are sold directly to the consumer through the Upsie.com website. Following a transaction, all communication related to sold plans is done digitally. Upsie does not ship any material items related to new plan purchases.
How much does it cost and how long am I covered?
You can find coverage and pricing information by browsing the different protection plans that we offer. Our monthly subscription plans can be purchased for up to 4 years on a device.
How will I get my policy?
You can access your policy immediately after purchasing your Upsie protection plan by logging into your Upsie account. You will receive your official policy via email 5-7 business days after you answer a few questions about your device. For subscription plan coverage, receipts are not required and your policy starts immediately after purchasing.
What if I purchased my device on eBay?
Upsie does protect items purchased on eBay. However, regardless of unopened packaging or "NEW" in the listing, all items purchased on eBay must be protected by Upsie as used items. The device must be protected at the price paid for the device (before tax/discounts), unless the reseller marked up the item above Manufacturer's Suggested Retail Price (MSRP) in which case it can be protected up to the MSRP (example: a PS5 selling for $1,000 can only be protected up the $499 MSRP). An emailed receipt from the seller is an acceptable form of proof of purchase for activation of your Upsie protection plan. Please make sure the receipt includes the following:
- Date of purchase
- Product purchased
- Price before tax and discounts
Upsie protects used or refurbished devices that include a minimum 30 day seller's warranty or 30 days remaining on the manufacturer's warranty. Upsie cannot protect used items that are already damaged, defective, or are not in good working order.
These restrictions do not apply to Upsie subscription protection plans.
How do I make a claim?
Starting the claims process is simple. Go to the "My Stuff" page and find the proper plan and select "File a Claim". You can fill out the form to initiate a claim or a claims number will be listed. If you fill out the form, a representative will reach out to you to initiate the claim. If you call the claims center and a claims representative will take care of you.
Is there a deductible?
Deductibles vary per plan, and some may not have a deductible at all! We clearly list what the deductible price will be before you buy a plan. Deductible prices vary from $0 - $150 for top-tier smartphones.
How do I file a claim without the use of my smartphone/app?
To make a claim without the use of the app, go to upsie.com and use the form or claims number provided in your account to start the claims process.
Why do I have to call someone to make a claim?
Upsie wants to offer you the best possible customer experience, so we want to talk with you directly to efficiently help you through the claims process.
Does Upsie coverage work on stolen or lost items?
Unfortunately, not at this time.
What happens when I purchase accidental coverage?
If purchased, accidental coverage augments your service agreement by providing protection against sudden and unforeseen accidental damage from handling your product, provided such damage was in the course of regular and normal use of the product by you.
What happens if I make a claim but my Upsie protection plan wasn't the right one to cover my product?
If you buy the wrong Upsie protection plan to protect your product and attempt to make a claim, the claims department will deny your claim. Please reach out to us if this happens so we can deactivate your plan.