Is there a limit to the number of claims I can make on my smartphone?

We will cover an unlimited number of claims up to the purchase value of the device. For example, if you have an Galaxy with an MSRP value of $749.00, and we replace your cracked screen for $120, then you would have $629.00 remaining in claims.

Where can I take my phone for repairs?

Our claims representatives will work with you to find a certified repair shop closest to you. You can also choose to ship it to our repair center at no cost to you.

If my phone gets replaced, does my warranty come to an end?

Yes, having your phone replaced ends the warranty on your device.

What is the start date for my warranty?

If you are able to provide us with a FedEx, UPS, or USPS tracking number, we can verify the date you received the device and use that as the start date for your warranty. Otherwise we will use the purchase date of the smartphone as stated on your receipt.

Can I buy a warranty on a used/refurbished Google Pixel?

Yes! Starting May 15, 2020 you can buy a warranty for your used or refurbished Google Pixel as long as you purchased your device within the last 120 days.

I just purchased my warranty, when can I make my first claim?

If you purchased your warranty on the same day as your brand new Google Pixel, you are covered from day one. Otherwise, you will have to wait until the 31st day from when you purchased the warranty before you can make your first claim. All used phone warranties have to wait until the 31st day to make your first claim.

Do you cover my model of Google Pixel? Can I buy coverage for my Pixel 4a?

Yes, we cover all models of Google Pixel as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Do you cover water submersion?

Yes, we cover water submersion. However, it must come from the result of an accident.

Does Upsie offer coverage for foldable Phones?

Yes, Upsie does offer coverage for foldable phones.

Can I cancel my warranty and receive a refund?

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

Buy protection for your new or refurbished Google Pixel phone

Complete coverage, lower price

Accidental damage and mechanical breakdown coverage

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Did you buy your Pixel new or used?

Full Retail Price (Before Tax, Discounts and Trade-ins)

Eligibility limited to Pixel purchased on or after 1/22/22 (in the last 120 days)

2 Year Warranty

$129.99

$75 Deductible

Covers Accidental Drops, Spills, and More

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

Price as of Oct 13, 2021 for a $499 Pixel 5

Compare:
Manufacturing Defect
Screen Cracks
Drops
Spills
24/7 Claims
Protect new or used phones
2 Year Warranty Price
Deductible

Upsie
$105.99
$75

Allstate®
$215.76
$149

Verizon®
$264.00
$199

Google Preferred Care®
$99.00
$99 or $129

BestBuy®
$169.99
up to $199.99

Upsie’s protection includes:

Cracked Screen

Upsie accident protection covers screen cracks or damage as a result of accidents and drops.

Liquid Damage

Upsie covers damage as a result of liquid spills or submersion.

Battery Failure

Upsie covers battery and power source failure, including wiring to the battery and battery shorts.

Power Failure

Upsie covers power failure, power shorts, and internal cord replacement.

Touch Screen Failure

Upsie will fix your device if the touch screen becomes unresponsive or is not usable.

Camera Failure

Upsie will fix your device if the camera mechanicals malfunction. Plans with accidental damage coverage cover cracked lenses, broken zoom, and other accidental damage.

Headphone Jack Failure

Upsie covers malfunctioning headphone jack failure resulting in poor sound quality, microphone use, and volume control.

Audio Failure

Upsie covers all manufacturer issues related to audio and speakers.

Wifi Failure

Upsie covers any issues with your wifi or network connectivity from manufacturer defect.

Bluetooth Failure

Upsie covers problems with bluetooth connectivity and sensors.

Transfer to New Owner

Gift or Sell your device with an Upsie Warranty.

Repair Options :

To get you back to working order in no time, take a look at your options for repairing a phone.

Local repair

Work with one of our certified repair shops near you to have your phone fixed the same day in most cases.

Ship it in

Free round-trip shipping to our certified repair center, where we will fix your phone in less than 24 hours once received.

Repair time assumes parts are in stock. Shipping method is 2-Day.

Replacement

If the cost of repair is not feasible we will replace your Smartphone.

Device must be sent in for diagnostic testing before being issued a replacement.

How it Works:

Buy & Activate Your Pixel Warranty

Skip the warranty add-on when you order your new Google Pixel phone. You have up to 120 days to purchase an Upsie warranty. Easily activate your coverage by uploading a copy of your Pixel’s receipt in your Upsie account.

Coverage Starts

If you buy your phone the same day as your warranty, your coverage starts the same day. If you order your phone and buy your warranty before it arrives, your coverage starts the day your phone is delivered. Upsie's coverage overlaps with the manufacturer warranty for as long as the manufacturer warranty is active. Most plans start accidental coverage for drops and spills on the 31st day after you purchase your Upsie warranty. When the manufacturer warranty ends, Upsie takes over full coverage, so your device is never without protection. (Read more in our FAQ)

Make a Claim

Our USA claims center is open 24/7/365 and phones are answered by people, not machines. They will let you know on your first call if the claim is covered. Occasionally, photo verification is required. Once approved, a representative will collect your deductible and walk you through repair options. They can even schedule an appointment for you.

Q

My smartphone is leased. Can I still buy a warranty?

A

Yes, we cover devices that are not paid in full (meaning you are paying your carrier monthly via a lease agreement). If your phone breaks and is fixable, we will fix it. If your phone needs to be replaced, you may need to first get permission from your carrier to get a replacement.

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- Customer

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