General / Use

WHAT IS UPSIE?

Upsie is a more affordable warranty option for your new electronic devices and appliances. We offer the same warranties and coverage as other companies, but without the annoying sales pitch. Warranties can be purchased at your convenience on our website or mobile app.

WHY IS UPSIE DIFFERENT?

Price, service and transparency differentiate Upsie from warranties you’re offered elsewhere. Upsie costs up to 70% less than retailers and smartphone carriers because we don’t over-inflate prices. We also offer 24/7 claims service and promise that a real person will answer the phone to help you. On top of that, we’ll tell you exactly what is covered in your plan before you buy it so there are no surprises when you need to make a claim. If you ever have a question, reach out to us via email or social media; we’re here for you.

WHY SHOULD I BUY FROM UPSIE INSTEAD OF WHERE I BUY MY DEVICE/APPLIANCE?

To be honest, if you’re buying warranties elsewhere, you’re paying too much. Retailers and even our competitors mark up the price of the warranties up to 900%! That’s why our customers save up to 70% on their plans. Besides the huge savings, Upsie simplifies the purchase and claims process. We also guarantee that a real person will answer the phone when you need to make a claim. No annoying machines or runarounds.

WHY DO UPSIE WARRANTIES COST SO MUCH LESS?

Upsie warranties cost so much less because we believe that everyone should be able to protect the devices that they love and use everyday. Big box retailers and smartphone carriers mark up their warranties as much as 900% to make huge profit margins! We don’t because we’re here to serve our customers, not ourselves. Simple as that.

WHAT IF I’M HAVING ISSUES WITH THE APP ON MY SMARTPHONE?

Please reach out to us with more information about your issue by emailing us at: info@upsie.com or give us a call at 1-877-844-7745.

WHERE DO I VIEW MY WARRANTIES?

Go to the My Stuff section on our website and app.

CAN I CANCEL MY WARRANTY PURCHASE?

Yes, you can! Log in to your account and go to the My Account page. Select "Warranties," locate the plan you want to cancel, and click the "Cancel Plan" button on that warranty plan. Let us know why you want to cancel your plan in the provided form and hit "Submit." If no claims have been made on the plan, your request will be processed within 5 business days.

HOW CAN I CONTACT UPSIE?

Shoot us an email at info@upsie.com, give us a call at 1-877-844-7745 or use our Contact Us page. You can also reach us on Twitter @UpsieHQ and Facebook .

Signup / Purchasing Upsie Warranty

WHAT ITEMS CAN I BUY COVERAGE FOR?

Upsie covers most electronic devices and appliances. If it has a power source, we can probably cover it.

CAN I PROTECT A DEVICE PURCHASED OUTSIDE OF THE USA?

No, unfortunately we can only protect devices purchased within the USA.

WHY DON’T I SEE MY SPECIFIC DEVICE/APPLIANCE MODEL?

Upsie covers all makes/models within the selected product category/brand (as long as they come with at least a 90-day manufacturer’s warranty in the United States). We included the most commonly used products and brands for your searching convenience. If we’re missing something, let us know! Please shoot us an email at info@upsie.com, give us a call at 1-877-844-7745 or use the Contact Us page.

WHAT IF YOU DON’T HAVE A CATEGORY FOR MY ITEM?

We are continuously adding more categories and items within those categories. If we’re missing something, let us know! Please shoot us an email at info@upsie.com, give us a call at 1-877-844-7745 or use the Contact Us page.

WHAT IF I ALREADY HAVE A WARRANTY THROUGH MY PROVIDER/RETAILER?

The nice thing about warranties is that you have the freedom to cancel at any time. Check your terms and conditions for information about canceling your current plan.

DO I NEED PROOF OF PURCHASE? DO I NEED TO HAVE A RECEIPT FOR MY PRODUCT?

Yep! To purchase warranties through Upsie, your item must have been purchased within the last 60 days (45 days for smartphones), and you need a valid proof of purchase. Your proof of purchase must show the date of purchase, the manufacturer, the model number and the purchase price.

WHY DO YOU NEED MY RECEIPT?

In order to make a claim, your receipt verifies the following information: the date of purchase, the manufacturer, the model number and the purchase price.

WHAT IF I LOST MY RECEIPT?

If you lose your receipt, you have a couple of options. First, try getting a reprint of the receipt from the retailer or provider where you originally purchased your product. If they cannot give you a receipt, you may be able to call the manufacturer with the product ID or serial number and get proof of purchase/ownership within the valid time frame (60 days for most products and up to 45 days for smartphones).

WHAT IF I CAN’T UPLOAD A PICTURE OF MY RECEIPT?

Please email us at receipt@upsie.com and include the following information: Warranty identifer number in the subject line (found in your warranty details page, under “My Stuff.”) and a clear image of receipt. You can also forward the online retailer’s receipt if it was emailed to you.

MY ITEM WAS ON SALE. CAN I GET A WARRANTY FOR THE FULL REPLACEMENT VALUE?

Yes! You should purchase your warranty to cover the full retail value so you can receive a replacement if your item breaks and cannot be repaired. Simply look up the MSRP online or look at the price of the item before it went on sale.

DO YOU COVER ITEMS LABELED AS OPEN-BOX?

Yes, as long as the product was purchased in a store, and the product’s original manufacturer’s warranty still has time left on it. It also must be in excellent condition without any damage.

CAN I GET COVERAGE FOR MY REFURBISHED OR USED ITEM?

Unfortunately, no, we do not cover refurbished or used items. Check back for more updates about buying refurbished and used items.

DOES IT HAVE TO BE A NEW ITEM?

Yes. You can only get coverage for an item purchased within the last 45 days for smartphones and within the last 60 days for everything else.

HOW MUCH DOES IT COST AND HOW LONG AM I COVERED?

You can find coverage and pricing information by browsing the different warranties that we offer. Simply select a category and price before tax & discount for the item. We might ask for the brand, too. You can also use the Upsie barcode scanner within the app to automatically pull up warranty coverage and pricing information on that item.

HOW LONG DOES IT TAKE TO BUY, AND HOW WILL I GET MY POLICY?

You can purchase coverage in five to ten minutes on the Upsie website or on the app. You will be able to access your policy under “My Stuff” as soon as you have made your purchase. You will also receive your warranty receipt with the policy details at the email address provided in your account.

Claims Handling

HOW DO I MAKE A CLAIM?

Starting the claims process is simple. Go to the “My Stuff” page and select the proper plan. A claims number will be listed. Simply call the Upsie claims center and our staff will take care of you.

IS THERE A DEDUCTIBLE?

Deductibles vary per plan, and some may not have a deductible at all! We clearly list what the deductible price will be before you buy a plan. Deductible prices vary from $0 - $99 for top-tier smartphones.

HOW DO I FILE A CLAIM WITHOUT THE USE OF MY SMARTPHONE/APP?

To make a claim without the use of the app, go to upsie.com and use the claim number provided. You will need your receipt. If you no longer have the original copy, you can email receipt@upsie.com if you’ve submitted it in the app, and we will send it to you.

WHY DO I HAVE TO CALL SOMEONE TO MAKE A CLAIM?

Upsie wants to offer you the best possible customer experience, so we want to talk with you directly to efficiently help you through the claims process.

DOES UPSIE COVERAGE WORK ON STOLEN OR LOST ITEMS?

Unfortunately, not at this time.

WHAT HAPPENS WHEN I PURCHASE ACCIDENTAL COVERAGE?

If purchased, accidental coverage augments your service agreement by providing protection against sudden and unforeseen accidental damage from handling your product, provided such damage was in the course of regular and normal use of the product by you. For smartphones, if accidental coverage was purchased the same day of product purchase, then you can make a claim whenever. Otherwise, you can make a claim on the 31st day from when the warranty was purchased. For all other products, if accidental coverage was purchased, then you can make a claim on the 31st day from when the warranty was purchased.