What is the Upsie Promise?
We guarantee that a real human will answer the phone to take your claims calls 24/7/365. Our reps are great and will help you through the entire claims process.
You will know on your first call if your claim is covered. The only exception is if you are requested to provide photo evidence to clarify the claim.
If you choose to cancel your warranty plan, and we owe you a reimbursement, you will receive your refund within 10 days. All refunds are prorated if cancelling after 30 days.
If we do not meet these expectations
We will reimburse your deductible for that claim. In the event that your claim does not have a deductible, we will credit your Upsie account with $10 towards your next purchase. We know that money doesn’t make up for lost time, but we hope that it will help.
Why are we making this promise to you?
We are making this promise to you because Upsie was created for you. We saw a broken and dishonest industry and had to change it. Upsie was founded to give you an honest, convenient and affordable warranty option. We are literally here to serve you and we want you to know that.
*For those customers who purchased their warranty plan on or after June 1st 2016, their warranty will be backed by the Upsie Promise.