Where can I take my laptop for repair?

After you submit your claim, the representative will present you with the repair options that make the most sense for the device. We recommend bringing it into one of our local repair partners. If there isn't one conveniently located to you, the representative will provide you with a prepaid shipping label to send your item to a repair facility. Please keep in mind that you may be responsible for some or all of the shipping, packaging, and insurance costs. It's important to protect your item with bubble wrap or other materials to ensure it arrives safely, as we are not responsible if additional damage or something happens to it during shipping. Once fixed, the repair center will send your fixed product back to you.

If my laptop gets replaced, does my protection plan come to an end?

Yes, having your laptop replaced ends the protection plan on your device. You can purchase a new protection for the new device.

Can I buy a protection plan on a used/refurbished laptop?

Yes! Starting March 24, 2023 you can buy a protection plan for your used or refurbished Laptop as long as your device has no damage, comes with at least a 30-day seller or manufacturer warranty, you purchased your device within the last 4 years, and its original MSRP before tax and discounts was at or below $1,999.99.

Do you cover my model of laptop?

We're able to cover most models of Laptops as long as it is in good working condition with no physical damage and it was purchased within the last 4 years. We're not able to protect the model if the original price before tax and discounts was more than $1,999.99. Upsie is not able to protect international models, or devices purchased outside of the United States.

My laptop was marked as an open-box item, will Upsie cover it?

We're able to cover most open box items, as long as it is in good working condition with no physical damage and it was purchased within the last 4 years. We're not able to protect the model if the original price before tax and discounts was more than our maximum coverage amount. Upsie is not able to protect international models, or devices purchased outside of the United States.

Can I cancel my protection plan and receive a refund?

Yes, you can cancel your protection plan at any time. For all plans purchased after March 24, 2023, if you cancel your plan within 90 days of purchase, you will receive a full refund (if there are no approved claims.) If you cancel your plan after 90 days, your coverage will conclude at the end of the current billing period and there will be no refund.

Computer Coverage Highlights:

Purchases in the last 4 years are eligible.
Cancel anytime - full refund in the first 90 days!
Up to 2 claims per rolling 12 month period.
90 day waiting period for first claim.*

Protect any computer or computer accessory purchased in the last 4 years!
No receipt required.

Any laptop, desktop or computer accessory is eligible as long as it is in good working condition with no physical damage.

The original price of the device before tax and discounts must be less than or equal to:

Laptop: $1999.99
Desktop: $2999.99
Computer Accessories: $1999.99

Protect Your New, Used, or Store-Built Computer with Upsie

What are you protecting today?

What brand of device are you protecting today?

$5.99/month

$0.00 Deductible

Covers Accidental Drops, Spills, and More

Terms & conditions

How It Works:

Buy & Activate Your Computer Protection Plan

Skip the overpriced retailer plan. Buy your Upsie protection plan when you pre-order your device or anytime after that. Activate your plan in your Upsie account by entering some basic device information.

*Protection Start Date

All devices require a 90 day waiting period before you can make a claim, unless your device is brand new and was purchased in the last 30 days and you provide your receipt during activation to waive the claims waiting period.

Make a Claim

Log into your Upsie account to start your claim 24/7. During business hours, the claims representative will let you know if your claim is covered and collect your deductible (if applicable). Then they’ll help you schedule a repair appointment.

Why Choose Upsie?

Real protection made really affordable.

Price as of Mar 21, 2023 on a $749.99 Lenovo Yoga Touch Screen Laptop 13.3"

Compare:
Manufacturing Defect
Screen Cracks
Drops and Spills
Start Claims 24/7
Protect New or Used laptops
2 Year Protection Price
3 Year Protection Price
Deductible

Upsie
$6.99/mo
$6.99/mo
$50.00

Allstate®
$154.99
$199.99
$75.00

Bestbuy®
$219.99
$269.99

NewEgg®
$154.99
$214.99

Upsie’s Protection Includes:

Drops

Upsie accident protection covers damage to your device from drops, including cracks and broken hardware. Drop protection limited to laptop protection plans.

Liquid Damage

Upsie covers damage as a result of liquid spills or submersion. Liquid damage protection limited to laptop protection plans.

Power Failure

Upsie covers power failure, power shorts, and internal cord replacement.

Motherboard & Internal Computer Failure

Upsie covers manufacturer defects and failures to motherboards, logic boards, graphic cards, computer chips, fans, rotors, and other internal parts.

Wifi Failure

Upsie covers any issues with your wifi or network connectivity from manufacturer defect.

RAM Failure

Upsie covers any issues related to internal memory.

Screen Failure

Upsie covers manufacturer issues with screens including dead pixels, screen burn in, and other display problems. Upsie laptop plans protect cracked screens resulting from accidents.

Q

Is there a limit to the number of claims I can make on my laptop?

A

You can make 2 claims per 12 month rolling period.

See All

"Upsie support was immediate, quick, and complete. No negotiating...they stand behind their product. The ONLY way to go! I purchased a plan for my granddaughter's college computer...ah, peace of mind!"

- Sam P

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