Is there a limit to the number of claims I can make on my smartphone?

We will cover an unlimited number of claims up to the purchase value of the device. For example, if you have an iPhone with an MSRP value of $749.00, and we replace your cracked screen for $120, then you would have $629.00 remaining in claims.

Where can I take my phone for repairs?

Our claims representatives will work with you to find a certified repair shop closest to you. You can also choose to ship it to our repair center at no cost to you.

If my phone gets replaced, does my warranty come to an end?

Yes, having your phone replaced ends the warranty on your device.

Can I protect my phone if I don't have it yet?

Yes! If you pre-ordered a smartphone, or if it is being shipped, you can buy your Upsie warranty. When you receive the phone and activate your plan, make sure to enter the device tracking information. This way, your warranty plan will begin on the day that it is delivered to you rather than the day you purchase the plan.

What is the start date for my warranty?

If you are able to provide us with a FedEx, UPS, or USPS tracking number, we can verify the date you received the device and use that as the start date for your warranty. Otherwise we will use the purchase date of the smartphone as stated on your receipt.

Can I buy a warranty on a used/refurbished smartphone?

Yes! Starting May 15, 2020 you can buy a warranty for your used or refurbished smartphone as long as you purchased your device within the last 120 days.

I just purchased my warranty, when can I make my first claim?

If you purchased your warranty on the same day as your brand new iPhone, you are covered from day one. Otherwise, you will have to wait until the 31st day from when you purchased the warranty before you can make your first claim. All used phone warranties have to wait until the 31st day to make your first claim.

Do you cover my model of smartphone?

Yes, we cover all models of smartphone as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Do you cover water submersion?

Yes, we cover water submersion. However, it must come from the result of an accident.

Does Upsie offer coverage for foldable Phones?

No, Upsie does not offer coverage for foldable phones.

Can I cancel my warranty and receive a refund?

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

New or Used Phone Warranty Coverage

Help us find the best price for your protection plan

What brand of phone are you protecting today?

Did you buy your phone new or used?
Not sure? Read our definitions

Full Retail Price (Before Tax and Discounts)

Protect your Phone from Cracks, Drops, Defects and Spills

Eligibility limited to phone purchased in the last 120 days

2 Year Warranty

$69.99

$25 Deductible

Covers Accidental Drops, Spills, and More

It's not too late to cancel your overpriced retailer warranty!

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

	Upsie	SquareTrade®	Verizon®	T-Mobile®	Google Preferred Care®
Manufacturing Defect	✔	✔	✔	✔	✔
Screen Cracks	✔	✔	✔	✔	✔
Drops	✔	✔	✔	✔	✔
Spills	✔	✔	✔	✔	✔
24/7 Claims	✔	✔	✔	✔	✔
Protect new or used phones	✔	✔	✔	✔
2 Year Warranty Price	$129.99	$215.76	$215.76	$199	$336
Deductible	$75	$149	$250	$29-$99	$29-$249

Price as of Dec 21, 2020 for a $1,299 Galaxy Note20 Ultra 5G

Upsie’s protection includes:

Cracked Screen

Upsie accident protection covers screen cracks or damage as a result of accidents and drops.

Liquid Damage

Upsie covers damage as a result of liquid spills or submersion.

Battery Failure

Upsie covers battery and power source failure, including wiring to the battery and battery shorts.

Power Failure

Upsie covers power failure, power shorts, and internal cord replacement.

Touch Screen Failure

Upsie will fix your device if the touch screen becomes unresponsive or is not usable.

Camera Failure

Upsie will fix your device if the camera mechanicals malfunction. Plans with accidental damage coverage cover cracked lenses, broken zoom, and other accidental damage.

Headphone Jack Failure

Upsie covers malfunctioning headphone jack failure resulting in poor sound quality, microphone use, and volume control.

Audio Failure

Upsie covers all manufacturer issues related to audio and speakers.

Wifi Failure

Upsie covers any issues with your wifi or network connectivity from manufacturer defect.

Bluetooth Failure

Upsie covers problems with bluetooth connectivity and sensors.

Transfer to New Owner

Gift or Sell your device with an Upsie Warranty.

Repair Options

To get you back to working order in no time, take a look at your options for repairing a phone.

Local repair

Work with one of our certified repair shops near you to have your phone fixed the same day in most cases.

If you have an iPhone, you can request to get it repaired at the Genius bar and we’ll reimburse you.

Ship it in

Free round-trip shipping to our certified repair center, where we will fix your phone in less than 24 hours once received.

Repair time assumes parts are in stock. Shipping method is 2-Day.

Replacement

If the cost of repair is not feasible we will replace your Smartphone.

Device must be sent in for diagnostic testing before being issued a replacement.

How it works

Buy & Activate Your Warranty

Say no to the retailer warranty offered when you buy your phone. Upsie warranties are available up to 120 days after your phone purchase date. Upload a picture or copy of your phone’s receipt in your Upsie account to activate the coverage.

Coverage Starts

The Upsie smartphone warranty includes two types of coverage: extended manufacturer and accidental damage. Extended manufacturer coverage begins the day after the manufacturer warranty ends. Accidental damage coverage begins immediately, if you buy your phone and Upsie warranty on the same day. If you buy a used/refurbished phone, or if you buy your Upsie warranty on any day after your phone, there’s a 31 day waiting period before you can make a claim.

Make a Claim

File a claim 24/7/365 by filling out a form in your account or by calling our claims center. A real person will review your claim and let you know on the first call if it is covered. A picture of the phone may be required for verification. After the claim is approved, we will collect your deductible and locate a certified repair shop for you.

FAQ's

Common answers to frequently asked questions

Q

My smartphone is leased. Can I still buy a warranty?

A

Yes, we cover devices that are not paid in full (meaning you are paying your carrier monthly via a lease agreement). If your phone breaks and is fixable, we will fix it. If your phone needs to be replaced, you may need to first get permission from your carrier to get a replacement.

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