Is there a limit to the number of claims I can make on my smartphone?

You can make 2 claims per 12 month rolling period.

Where can I take my phone for repairs?

Our claims representatives will work with you to find a certified repair shop closest to you. You can also choose to ship it to our repair center at no cost to you.

If my phone gets replaced, does my warranty come to an end?

Yes, having your phone replaced ends the warranty on your device.

Can I protect my phone if I don't have it yet?

Yes! If you pre-ordered a smartphone, or if it is being shipped, you can buy your Upsie warranty. When you receive the phone and activate your plan with your IMEI number, make sure to enter the device tracking information. This way, your warranty plan will begin on the day that it is delivered to you rather than the day you purchase the plan.

What is the start date for my warranty?

The date you purchase your warranty is the start date of your warranty.

Can I buy a warranty on a used/refurbished smartphone?

Yes! You can buy a warranty for your used or refurbished smartphone as long as it is in good working condition with no physical damage and its original MSRP before tax and discounts was at or below $1899.00.

I just purchased my warranty, when can I make my first claim?

New phones purchased within the last 30 days do not have a waiting period with valid purchase receipt uploaded during activation. For all other phones, there is a 90 day waiting period after purchasing your plan before you can make a claim.

Do you cover my model of smartphone?

Yes, we cover all models of smartphone as long as it was purchased in the US, it is in good working condition, and the original MSRP before tax and discounts was at or below $1899.00.

Do you cover water submersion?

Yes, we cover water submersion. However, it must come from the result of an accident.

Does Upsie offer coverage for foldable Phones?

Yes, Upsie does offer coverage for foldable phones.

Can I cancel my warranty and receive a refund?

You can cancel your subscription anytime under “My Account” on Upsie.com. If it is in the first 30 days of your warranty, and you have had no approved claims, you’ll receive a full refund. If you cancel in the middle of a billing cycle, your coverage will conclude at the end of that billing period.

Are there any limits to the claims I can make?

For screen cracks the maximum amount per claim is $250. For other repairs the maximum amount per claim is $350. And for replacements, the maximum amount per claim is $1899.

What if my screen repair is over the max $250 claim coverage?

You are responsible for paying the difference between the max claim coverage amount and the cost of the screen repair if it is greater than $250. For instance if the screen repair was $275 total, you would be responsible for the difference of $25. You are responsible for paying the difference between the max claim coverage amount and the cost of the repair if it costs more than the maximum for that type of claim

Do you offer a fixed length smartphone warranty?

Yes, we offer a 2 year warranty for smartphones purchased in the last 120 days. It’s important to note that this plan has a deductible for all repairs, including cracked screen repairs. If your phone is older than 120 days, you can protect it with our Smartphone Warranty Subscription. You can find this plan at https://upsie.com/term/smartphone-warranty

Available for all smartphone models

Full refund if cancelled in the first 30 days
Up to 2 claims per rolling 12 month period
$0 deductible for most cracked screens
Cancel anytime

Subscriptions are not available in these states, but we’re working to add them by Christmas 2022.

CA

Upsie protects phones of any age, so come back and buy a subscription when your state is added.

Looking for our 2 year term warranties?

Check them out here

Buy Monthly Coverage for Your New, Used, or Refurbished smartphone

Complete protection for accidents like drops and spills.

What brand of phone are you protecting today?

**All phone models are eligible** as long as the original price of the device before tax and discounts was $1899.99 or less.

$9.99/month

Deductibles and Claim Limits:

$0.00 Screen Repair

(claims up to $250)

$109 Other Repairs

(claims up to $350)

$149 Replacements

(claims up to $1,899.99)

Covers Accidental Drops, Spills, and More

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

Compare:
Manufacturing Defect
Screen Cracks, Drops, Spills
24/7 Claims
Protect new or used phones
Monthly Price
Cracked Screen Deductible

Upsie
$9.99
$0.00

Allstate®
$8.99
$149

Verizon®
$17.00
$29

T-Mobile®
$16.00
$29

AppleCare+®
$9.99
$29

AT&T®
$17.00
$29

Upsie’s protection includes:

Cracked Screen

Upsie accident protection covers screen cracks or damage as a result of accidents and drops.

Liquid Damage

Upsie covers damage as a result of liquid spills or submersion.

Battery Failure

Upsie covers battery and power source failure, including wiring to the battery and battery shorts.

Power Failure

Upsie covers power failure, power shorts, and internal cord replacement.

Touch Screen Failure

Upsie will fix your device if the touch screen becomes unresponsive or is not usable.

Camera Failure

Upsie will fix your device if the camera mechanicals malfunction. Plans with accidental damage coverage cover cracked lenses, broken zoom, and other accidental damage.

Headphone Jack Failure

Upsie covers malfunctioning headphone jack failure resulting in poor sound quality, microphone use, and volume control.

Audio Failure

Upsie covers all manufacturer issues related to audio and speakers.

Wifi Failure

Upsie covers any issues with your wifi or network connectivity from manufacturer defect.

Bluetooth Failure

Upsie covers problems with bluetooth connectivity and sensors.

Repair Options :

To get you back to working order in no time, take a look at your options for repairing a phone.

Local repair

Work with one of our certified repair shops near you to have your phone fixed the same day in most cases.

You can request to get your smartphone repaired at your preferred repair location (like the Genius Bar for your iPhone) and we'll reimburse you.

Ship it in

Free round-trip shipping to our certified repair center, where we will fix your phone in less than 24 hours once received.

Repair time assumes parts are in stock. Shipping method is 2-Day.

Replacement

If the cost of repair is not feasible we will replace your Smartphone.

Device must be sent in for diagnostic testing before being issued a replacement.

How it Works:

Buy & Activate Your Warranty

Skip the overpriced retailer plan. Buy your Upsie warranty when you pre-order your phone or anytime after that. Activate your plan in your Upsie account by entering some basic device information.

Warranty Coverage Starts

If you purchased your device in the last 30 days, provide your receipt during activation to waive the claims waiting period, or wait 90 days before you can make a claim. Protection for accidents starts immediately after one of these is complete. (Read more in our FAQ)

Make a Claim

File a claim 24/7/365 with real people. They will let you know on the first call if your claim is covered and collect your deductible (if applicable). Then they’ll help you schedule a repair appointment.

Q

My smartphone is leased. Can I still buy a warranty?

A

Yes, we cover devices that are not paid in full (meaning you are paying your carrier monthly via a lease agreement). If your phone breaks and is fixable, we will fix it. If your phone needs to be replaced, you may need to first get permission from your carrier to get a replacement.

See All

"There's no comparable warranty based on price. In replacing the glass cover on my phone, Upsie support was immediate and complete. No negotiating...they stand behind their product. The ONLY way to go! I also purchased a plan for my granddaughter's colleg..."

- Sam Peterson

New! Smartphone Subscriptions