Question 1

My smartphone is leased. Can I still buy a warranty?

Accepted Answer

Yes, we cover devices that are not paid in full (meaning you are paying your carrier monthly via a lease agreement). If your phone breaks and is fixable, we will fix it. If your phone needs to be replaced, you may need to first get permission from your carrier to get a replacement.

Question 2

Is there a limit to the number of claims I can make on my smartphone?

Accepted Answer

We will cover an unlimited number of claims up to the purchase value of the device. For example, if you have a phone with an MSRP value of $749.00, and we replace your cracked screen for $120, then you would have $629.00 remaining in claims.

Question 3

Where can I take my phone for repairs?

Accepted Answer

Our claims representatives will work with you to find a certified repair shop closest to you. You can also choose to ship it to our repair center at no cost to you.

Question 4

If my phone gets replaced, does my warranty come to an end?

Accepted Answer

Yes, having your phone replaced ends the warranty on your device.

Question 5

What is the start date for my warranty?

Accepted Answer

If you are able to provide us with a FedEx, UPS, or USPS tracking number, we can verify the date you received the device and use that as the start date for your warranty. Otherwise we will use the purchase date of the smartphone as stated on your receipt.

Question 6

Can I buy a warranty on a used/refurbished iPhone?

Accepted Answer

Yes! Starting May 15, 2020 you can buy a warranty for your used or refurbished smartphone as long as you purchased your device within the last 120 days.

Question 7

I just purchased my warranty, when can I make my first claim?

Accepted Answer

If you purchased your warranty on the same day as your brand new smartphone, you are covered from day one. Otherwise, you will have to wait until the 31st day from when you purchased the warranty before you can make your first claim. All used phone warranties have to wait until the 31st day to make your first claim.

Question 8

I just purchased my warranty, when can I make my first claim?

Accepted Answer

If you purchased your warranty on the same day as your brand new iPhone, you are covered from day one. Otherwise, you will have to wait until the 31st day from when you purchased the warranty before you can make your first claim. All used phone warranties have to wait until the 31st day to make your first claim.

Question 9

Do you cover my model of smartphone?

Accepted Answer

Yes, we cover all smartphone models as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Question 10

Do you cover water submersion?

Accepted Answer

Yes, we cover water submersion. However, it must come from the result of an accident.

Question 11

Can I cancel my warranty and receive a refund?

Accepted Answer

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

	Upsie	SquareTrade®	Verizon®	T-Mobile®	Google Preferred Care®
Manufacturing Defect	✔	✔	✔	✔	✔
Screen Cracks	✔	✔	✔	✔	✔
Drops	✔	✔	✔	✔	✔
Spills	✔	✔	✔	✔	✔
24/7 Claims	✔	✔	✔	✔	✔
Protect new or used phones	✔	✔	✔	✔	✘
1 up front payment	✔	✔	✔	✔	✔
Pay in Installments*	✔	✔	✔	✔	✔
Can purchase protection after buying your phone	✔	✔	✔	✔	✘
2 Year Warranty Price	$159.99	$215.76	$264.00	$336.00	$149.00
Price per month of coverage (2 year)	$6.67	$8.99	$11.00	$14.00	$6.21
Deductible	$99.00	$149	$199	$249	$99 or $129

New or Used Phone Warranty Coverage

Help us find the best price for your protection plan

Protect your Phone from Cracks, Drops, Defects and Spills

Why Choose Upsie?

Protect your Smartphone for $6.67 per month

Upsie’s protection includes:

Cracked Screen

Liquid Damage

Battery Failure

Power Failure

Touch Screen Failure

Camera Failure

Headphone Jack Failure

Audio Failure

Wifi Failure

Bluetooth Failure

Repair Options

Local repair

Ship it in

Replacement

How it works

Reviews from our customers

FAQ's

Q

A

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