Coverage is currently unavailable in CA & GA.
Upsie accident protection covers screen cracks or damage as a result of accidents and drops.
Upsie covers damage as a result of liquid spills or submersion.
Upsie covers battery and power source failure, including wiring to the battery and battery shorts.
Upsie covers power failure, power shorts, and internal cord replacement.
Upsie will fix your device if the touch screen becomes unresponsive or is not usable.
Upsie will fix your device if the camera mechanicals malfunction. Plans with accidental damage coverage cover cracked lenses, broken zoom, and other accidental damage.
Upsie covers malfunctioning headphone jack failure resulting in poor sound quality, microphone use, and volume control.
Upsie covers all manufacturer issues related to audio and speakers.
Upsie covers any issues with your wifi or network connectivity from manufacturer defect.
Upsie covers problems with bluetooth connectivity and sensors.
To get you back to working order in no time, take a look at your options for repairing a phone.
Work with one of our certified repair shops.
If there are no repair options conveniently located to you, a representative can provide you with a prepaid shipping label to send your item to a repair facility. Please keep in mind that you may be responsible for some or all of the shipping, packaging, and insurance costs. It's important to protect your item with bubble wrap or other materials to ensure it arrives safely, as we are not responsible if additional damage or something happens to it during shipping.
If the cost of repair is not feasible, a claims representative will work to find a replacement device.
Buy & Activate Your Protection Plans
Skip the overpriced retailer plan. Buy your Upsie protection plan when you pre-order your phone or anytime after that. Activate your plan in your Upsie account by entering some basic device information.
*Protection Start Date
All devices require a 90 day waiting period before you can make a claim, unless your device is brand new and was purchased in the last 30 days and you provide your receipt during activation to waive the claims waiting period.
Make a Claim
Log into your Upsie account to start your claim 24/7. During business hours, the claims representative will let you know if your claim is covered and collect your deductible (if applicable). Then they’ll help you schedule a repair appointment.
My smartphone is leased. Can I still buy a protection plan?
Yes, we are able to cover smartphones that are not paid in full (meaning you are paying your carrier monthly via a lease agreement). If your phone breaks and is fixable, we will fix it. If your phone needs to be replaced, you may need to first get permission from your carrier to get a replacement.
For your Smartphone to qualify for our plans it needs to be in good working condition with no physical damage and the lease started within the last 4 years. We're not able to protect the model if the original full price, before tax and discounts, was more than $1,799.99. Upsie is not able to protect international models, or devices purchased outside of the United States.
"There's no comparable protection plan based on price. In replacing the glass cover on my phone, Upsie support was immediate and complete. No negotiating...they stand behind their product. The ONLY way to go! I also purchased a plan for my granddaughter's..."
- Sam Peterson
November 28, 2022
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