Is there a limit to the number of claims I can make on my smartphone?

You can make 2 claims per 12 month rolling period.

If my phone gets replaced, does my protection plan come to an end?

Yes, having your phone replaced ends the protection plan on your device. You can purchase a new protection for the new device.

Can I protect my phone if I don't have it yet?

We do not recommend protecting your phone before you have received it. Your billing period starts the day you buy the protection plan, so it doesn't make sense to start the plan if you don't have the device. Remember to buy the plan within 30 days of buying your device an upload a valid receipt during activation, to waive the 90 day waiting period when you buy a brand new phone.

Can I buy a protection plan on a used/refurbished smartphone?

Yes! Starting March 24, 2023 you can buy a protection plan for your used or refurbished smartphone as long as your device has no damage, comes with at least a 30-day seller or manufacturer warranty, and its original MSRP before tax and discounts was at or below $1,799.99.

Do you cover my model of smartphone?

We're able to cover most models of Smartphones as long as it is in good working condition with no physical damage at this time. We're not able to protect the model if the original price before tax and discounts was more than $1,799.99. Upsie is not able to protect international models, or devices purchased outside of the United States.

Does Upsie offer coverage for foldable Phones?

We're able to cover most models of Foldable Smartphones as long as it is in good working condition with no physical damage at this time. We're not able to protect the model if the original price before tax and discounts was more than $1,799.99. Upsie is not able to protect international models, or devices purchased outside of the United States.

Can I cancel my protection plan and receive a refund?

Yes, you can cancel your protection plan at any time. For all plans purchased after March 24, 2023, if you cancel your plan within 90 days of purchase, you will receive a full refund (if there are no approved claims.) If you cancel your plan after 90 days, your coverage will conclude at the end of the current billing period and there will be no refund.

Are there any limits to the claims I can make?

You can make 2 claims per 12 month rolling period.

Available for Smartphone models of any age!

$0 deductible for ANY cracked screens.
Up to 2 claims per rolling 12 month period.
90 day waiting period for first claim.*
Cancel anytime - full refund in the first 90 days!

Protect any phone, new or old!
No receipt required.

Any smartphone model is eligible as long as it is in good working condition with no physical damage and the original price of the device before tax and discounts was $1799.99 or less.

Buy Monthly Coverage for Your Smartphone

Q: Where can I take my phone for repairs?

After you submit your claim, the representative will present you with the repair options that make the most sense for the device. We recommend bringing it into one of our local repair partners. If there isn't one conveniently located to you, the representative will provide you with a prepaid shipping label to send your item to a repair facility. Please keep in mind that you may be responsible for some or all of the shipping, packaging, and insurance costs. It's important to protect your item with bubble wrap or other materials to ensure it arrives safely, as we are not responsible if additional damage or something happens to it during shipping. Once fixed, the repair center will send your fixed product back to you.

Protect Your New, Used or Repaired Device

What are you protecting today?

What brand of phone are you protecting today?

$4.99/month

$0.00 Deductible

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

Price as of May 16, 2023 on an Apple iPhone 14 Pro Max priced at $1099.99.

Compare:
Manufacturing Defect
Screen Cracks, Drops, Spills
Start Claims 24/7
Protect new or used phones
Monthly Price
Cracked Screen Deductible

Upsie
$7.99
$0.00

Allstate®
$8.99
$149

Verizon®
$17.00
$29

T-Mobile®
$16.00
$29

AppleCare+®
$9.99
$29

AT&T®
$17.00
$29

Upsie’s protection includes:

Cracked Screen

Upsie accident protection covers screen cracks or damage as a result of accidents and drops.

Liquid Damage

Upsie covers damage as a result of liquid spills or submersion.

Battery Failure

Upsie covers battery and power source failure, including wiring to the battery and battery shorts.

Power Failure

Upsie covers power failure, power shorts, and internal cord replacement.

Touch Screen Failure

Upsie will fix your device if the touch screen becomes unresponsive or is not usable.

Camera Failure

Upsie will fix your device if the camera mechanicals malfunction. Plans with accidental damage coverage cover cracked lenses, broken zoom, and other accidental damage.

Headphone Jack Failure

Upsie covers malfunctioning headphone jack failure resulting in poor sound quality, microphone use, and volume control.

Audio Failure

Upsie covers all manufacturer issues related to audio and speakers.

Wifi Failure

Upsie covers any issues with your wifi or network connectivity from manufacturer defect.

Bluetooth Failure

Upsie covers problems with bluetooth connectivity and sensors.

Repair Options :

To get you back to working order in no time, take a look at your options for repairing a phone.

Local repair

Work with one of our certified repair shops.

Ship it in

If there are no repair options conveniently located to you, a representative can provide you with a prepaid shipping label to send your item to a repair facility. Please keep in mind that you may be responsible for some or all of the shipping, packaging, and insurance costs. It's important to protect your item with bubble wrap or other materials to ensure it arrives safely, as we are not responsible if additional damage or something happens to it during shipping.

Replacement

If the cost of repair is not feasible, a claims representative will work to find a replacement device.

How it Works:

Buy & Activate Your Protection Plans

Skip the overpriced retailer plan. Buy your Upsie protection plan when you pre-order your phone or anytime after that. Activate your plan in your Upsie account by entering some basic device information.

*Protection Start Date

All devices require a 90 day waiting period before you can make a claim, unless your device is brand new and was purchased in the last 30 days and you provide your receipt during activation to waive the claims waiting period.

Make a Claim

Log into your Upsie account to start your claim 24/7. During business hours, the claims representative will let you know if your claim is covered and collect your deductible (if applicable). Then they’ll help you schedule a repair appointment.

Q

My smartphone is leased. Can I still buy a protection plan?

A

Yes, we are able to cover smartphones that are not paid in full (meaning you are paying your carrier monthly via a lease agreement). If your phone breaks and is fixable, we will fix it. If your phone needs to be replaced, you may need to first get permission from your carrier to get a replacement.

For your Smartphone to qualify for our plans it needs to be in good working condition with no physical damage at this time. We're not able to protect the model if the original full price, before tax and discounts, was more than $1,799.99. Upsie is not able to protect international models, or devices purchased outside of the United States.

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"There's no comparable protection plan based on price. In replacing the glass cover on my phone, Upsie support was immediate and complete. No negotiating...they stand behind their product. The ONLY way to go! I also purchased a plan for my granddaughter's..."

- Sam Peterson

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