How does my Meta console get repaired?

After you submit your claim, the representative will present you with the repair options that make the most sense for the device. We recommend bringing it into one of our local repair partners or mail it in for repair.

If my Meta Quest gets replaced, does my protection plan come to an end?

Yes, having your console replaced ends the protection plan on your device. You can purchase a new protection for the new device.

Can I buy a protection plan on a used/refurbished Meta (Oculus) console or controller?

Yes! Starting March 24, 2023 you can buy a protection plan for your used or refurbished Meta (Oculus) console or Controller as long as your device has no damage, comes with at least a 30-day seller or manufacturer warranty, you purchased your device within the last 4 years, and its original MSRP before tax and discounts was at or below $999.99.

Do you cover my Meta (Oculus) model?

We're able to cover most models of Meta (Oculus) Consoles or Controllers as long as it is in good working condition with no physical damage and it was purchased within the last 4 years. We're not able to protect the model if the original price before tax and discounts was more than $999.99. Upsie is not able to protect international models, or devices purchased outside of the United States.

Can I cancel my protection plan and receive a refund?

Yes, you can cancel your protection plan at any time. For all plans purchased after March 24, 2023, if you cancel your plan within 90 days of purchase, you will receive a full refund (if there are no approved claims.) If you cancel your plan after 90 days, your coverage will conclude at the end of the current billing period and there will be no refund.

Oculus Coverage Highlights:

Purchases in the last 4 years are eligible.
Cancel anytime - full refund in the first 90 days!
Up to 2 claims per rolling 12 month period.
90 day waiting period for first claim.*

Protect any Oculus console purchased in the last 4 years!
No receipt required.

Any Oculus console is eligible as long as it is in good working condition with no physical damage and the original price of the device before tax and discounts was $999.99 or less.

Buy Monthly Coverage for Your New or Used Meta (Oculus) Quest

Complete protection from accidents, dead pixels, power failure and more.

$1.99/month

$50 Deductible

Covers Accidental Drops, Spills, and More

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

Price as of May 11, 2023 based on a $999.99 Meta Quest Pro.

Compare:
Manufacturing Defect
Screen Cracks
Drops and Spills
2 Year Protection Price
Deductible

Upsie
$1.99/month
$50

BestBuy®
$199.99

Meta®
$159.99

Upsie’s Protection Includes:

Drops and Screen Damage

Upsie accident protection covers damage to your Oculus from drops, including screen damage and broken hardware.

Dead Pixels

A common issue in the Oculus display, the manufacturer does not cover these issues whereas Upsie plans provide coverage from dead pixels.

Power Failure

Upsie covers power failure from the black screen of death, internal cord replacements and other power issues.

Liquid Damage

Upsie covers damage as a result of liquid spills.

Speaker/Sound Failure

Issues with volume, sound quality, controls and microphones.

Flash Memory Failure

Flash memory malfunctions including clicking, crashing, boot problems, program loading and more.

Repair Options :

Local Repair

Work with one of our certified repair shops.

Ship It In

If there are no repair options conveniently located to you, a representative can provide you with a prepaid shipping label to send your item to a repair facility. Please keep in mind that you may be responsible for some or all of the shipping, packaging, and insurance costs. It's important to protect your item with bubble wrap or other materials to ensure it arrives safely, as we are not responsible if additional damage or something happens to it during shipping.

Replacement

If the cost of repair is not feasible, a claims representative will work to find a replacement device.

How it Works:

Buy & Activate Your Meta Quest Protection Plan

Skip the overpriced retailer plan. Buy your Upsie protection plan when you pre-order your device or anytime after that. Activate your plan in your Upsie account by entering some basic device information.

*Protection Start Date

All devices require a 90 day waiting period before you can make a claim, unless your device is brand new and was purchased in the last 30 days and you provide your receipt during activation to waive the claims waiting period.

Make a Claim

Log into your Upsie account to start your claim 24/7. During business hours, the claims representative will let you know if your claim is covered and collect your deductible (if applicable). Then they’ll help you schedule a repair appointment.

Q

Is there a limit to the number of claims I can make on my Meta (Oculus) console?

A

You can make 2 claims per 12 month rolling period.

See All

"I've been using Upsie on all my devices from phones to gaming systems for years. They're really easy to use, inexpensive and respond within a timely manner to any questions I may have about product protection plans."

- Tiffany H

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