Question 1

Is there a limit to the number of claims I can make on my console or controller?

Accepted Answer

We will cover an unlimited number of claims up to the purchase value of the device. If you have an Oculus Quest 2 with a purchase value of $299, and we repair it for $100, then you would have $199 remaining in claims.

Question 2

How does my console or controller get repaired?

Accepted Answer

We will pay for round-trip shipping to and from our certified repair center. It will be diagnosed, repaired, and then sent back to you in working order!

Question 3

If my console gets replaced, does my warranty come to an end?

Accepted Answer

Yes, having your console replaced ends the warranty on your device.

Question 4

Can I buy a warranty on a used/refurbished console or controller?

Accepted Answer

Yes! Starting May 15, 2020 you can buy a warranty for your used or refurbished console or controller as long as you purchased your device within the last 60 days.

Question 5

I just purchased my warranty, when can I make my first claim?

Accepted Answer

You must wait until 31 days after you buy your warranty to make a claim.

Question 6

Do you cover my model of console or controller?

Accepted Answer

Yes, we cover all models of console or controller as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Question 7

Can I cancel my warranty and receive a refund?

Accepted Answer

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

	Upsie	SquareTrade®	BestBuy®	GameStop®	Target®
Manufacturing Defect	✔	✔	✔	✔	✔
Screen Cracks	✔	✔	✔	✘	✘
Drops	✔	✔	✔	✘	✘
Spills	✔	✔	✔	✘	✘
2 Year Warranty Price	$46.46	Not offered	$79.99	$59.99	$47.49
3 Year Warranty Price	$61.43	$94.99	Not offered	Not offered	Not offered
Deductible	$25	n/a	n/a	n/a	n/a

Protect Your New or Used Oculus Quest 2 or Rift S

Upsie Covers Your Oculus Console from Accidents, Dead Pixels, Power Failure and More

Why Choose Upsie?

Protect your Oculus Console for $1.71 per month

Upsie’s protection includes:

Drops and Screen damage

Dead pixels

Power Failure

Liquid Damage

Speaker/Sound Failure

Flash Memory Failure

Oculus Repair Options

Local repair

Ship it in

Replacement

How it works

FAQ's

Q

A

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