How does my Meta console get repaired?

We work with certified repair shops near you to fix your console. Or we will pay for round-trip shipping to and from our certified repair center. It will be diagnosed, repaired, and then sent back to you in working order!

If my Meta Quest gets replaced, does my warranty come to an end?

Yes, having your console replaced ends the warranty on your device. You can purchase a new warranty for the new device.

Can I buy a warranty on a used/refurbished Meta (Oculus) console or controller?

Yes! You can buy a warranty for your used or refurbished Meta (Oculus) console as long as you purchased your device within the last 60 days. Used devices must also come with at least a 30-day seller or manufacturer warranty.

I just purchased my warranty, when can I make my first claim?

You must wait until 31 days after you buy your warranty to make a claim.

Do you cover my Oculus model?

Yes, we cover all models of Oculus consoles including the Meta Quest 2 and Meta Quest Pro, as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Can I cancel my warranty and receive a refund?

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

Buy Coverage for Your New or Used Meta (Oculus) Quest

Better protection, lower price

Never overpay to protect your VR headset with Upsie.

Did you buy your product new or used?

Full Retail Price (Before Tax, Discounts and Trade-ins)

Upsie covers your Meta Quest from accidents, dead pixels, power failure and more.

Eligibility limited to product purchased on or after 12/4/22 (in the last 60 days)

2 Year Warranty

$34.99

$25 Deductible

Covers Accidental Drops, Spills, and More

3 Year Warranty

$49.99

$25 Deductible

Covers Accidental Drops, Spills, and More

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

Price as of Nov 10, 2020 based on a $399 Meta Quest 2 256GB.

Compare:
Manufacturing Defect
Screen Cracks
Drops
Spills
2 Year Warranty Price
3 Year Warranty Price
Deductible

Upsie
$48.99
$74.99
$25

SquareTrade®
-
$94.99

BestBuy®
$79.99
-

GameStop®
$59.99
-

Target®
$47.49
-

Upsie’s Protection Includes:

Drops and Screen Damage

Upsie accident protection covers damage to your Oculus from drops, including screen damage and broken hardware.

Dead Pixels

A common issue in the Oculus display, the manufacturer does not cover these issues whereas Upsie plans provide coverage from dead pixels.

Power Failure

Upsie covers power failure from the black screen of death, internal cord replacements and other power issues.

Liquid Damage

Upsie covers damage as a result of liquid spills.

Speaker/Sound Failure

Issues with volume, sound quality, controls and microphones.

Flash Memory Failure

Flash memory malfunctions including clicking, crashing, boot problems, program loading and more.

Transfer to New Owner

Gift or Sell your device with an Upsie Warranty.

Repair Options :

To get you back to working order in no time, take a look at your options for repairing a phone.

Local Repair

Work with one of our certified repair shops near you or request to take your Meta Quest to your shop of choice.

Ship It In

Free round-trip shipping to fix your Meta Quest at our certified repair center. Shipping method is 2-Day and a box and prepaid shipping label are provided.

Replacement

If a repair is not possible on the first claim, we will replace your console.

How it Works:

Buy & Activate Your Meta Quest Warranty

You can buy an Upsie warranty for your Meta Quest controllers and console up to 60 days after purchase. To activate your Upsie coverage, upload a picture or copy of your product’s receipt in your account.

Coverage Starts

Upsie's coverage overlaps with the manufacturer warranty for as long as the manufacturer warranty is active. Most plans start accidental coverage for drops and spills on the 31st day after you purchase your Upsie warranty. When the manufacturer warranty ends, Upsie takes over full coverage, so your device is never without protection. (Read more in our FAQ)

Make a Claim

Make a call 24/7/365 to file your claim. A real person will answer, walk you through the claim and let you know if it is covered. You can also start the claim by filling out a form in your online account. We may ask for a picture of your console or controller for verification.

Q

Is there a limit to the number of claims I can make on my Meta (Oculus) console?

A

We will cover an unlimited number of claims up to the purchase value of the device. If you have a Meta Quest 2 with a purchase value of $299, and we repair it for $100, then you would have $199 remaining in claims.

See All

"I've been using Upsie on all my devices from phones to gaming systems for years. They're really easy to use, inexpensive and respond within a timely manner to any questions I may have about product warranties."

- Tiffany H

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