How does my oculus console get repaired?

We work with certified repair shops near you to fix your console. Or we will pay for round-trip shipping to and from our certified repair center. It will be diagnosed, repaired, and then sent back to you in working order!

If my Oculus gets replaced, does my warranty come to an end?

Yes, having your Oculus replaced ends the warranty on your device. You can purchase a new warranty for the new device.

Can I buy a warranty on a used/refurbished Oculus console or controller?

Yes! You can buy a warranty for your used or refurbished Oculus console as long as you purchased your device within the last 60 days. Used devices must also come with at least a 30-day seller or manufacturer warranty.

I just purchased my warranty, when can I make my first claim?

You must wait until 31 days after you buy your warranty to make a claim.

Do you cover my Oculus model?

Yes, we cover all models of Oculus consoles including the Oculus Quest and Quest 2, Oculus Rift and Rift S, among others, as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Can I cancel my warranty and receive a refund?

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

Protect Your New or Used Oculus Quest 2 or Rift S

Help us find the best price for your protection plan

Did you buy your product new or used?
Not sure? Read our definitions

Full Retail Price (Before Tax and Discounts)

Upsie Covers Your Oculus Console from Accidents, Dead Pixels, Power Failure and More

Eligibility limited to product purchased in the last 60 days

2 Year Warranty

$32.42

$25 Deductible

Covers Accidental Drops, Spills, and More

3 Year Warranty

$44.93

$25 Deductible

Covers Accidental Drops, Spills, and More

It's not too late to cancel your overpriced retailer warranty!

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

	Upsie	SquareTrade®	BestBuy®	GameStop®	Target®
Manufacturing Defect	✔	✔	✔	✔	✔
Screen Cracks	✔	✔	✔
Drops	✔	✔	✔
Spills	✔	✔	✔
2 Year Warranty Price	$46.46	-	$79.99	$59.99	$47.49
3 Year Warranty Price	$61.43	$94.99	-	-	-
Deductible	$25	N/A	N/A	N/A	N/A

Price as of Nov 10, 2020 based on a $399 Oculus Quest 2 256GB

Upsie’s protection includes:

Drops and Screen damage

Upsie accident protection covers damage to your Oculus from drops, including screen damage and broken hardware.

Dead pixels

A common issue in the Oculus display, the manufacturer does not cover these issues whereas Upsie plans provide coverage from dead pixels.

Power Failure

Upsie covers power failure from the black screen of death, internal cord replacements and other power issues.

Liquid Damage

Upsie covers damage as a result of liquid spills.

Speaker/Sound Failure

Issues with volume, sound quality, controls and microphones.

Flash Memory Failure

Flash memory malfunctions including clicking, crashing, boot problems, program loading and more.

Transfer to New Owner

Gift or Sell your device with an Upsie Warranty.

Repair Options

To get you back to working order in no time, take a look at your options for repairing a phone.

Local repair

Work with one of our certified repair shops near you or request to take your Oculus to your shop of choice.

Ship it in

Free round-trip shipping to fix your Oculus at our certified repair center. Shipping method is 2-Day and a box and prepaid shipping label are provided.

Replacement

If the cost of repair is not feasible we will replace your Oculus.

How it works

Buy & Activate Your Oculus Warranty

You can buy an Upsie warranty for your Oculus controllers and console up to 60 days after purchase. To activate your Upsie coverage, upload a picture or copy of your product’s receipt in your account.

Coverage Starts

There’s a 31 day waiting period post-purchase before you can make a claim on your Oculus. If your Rift S or Quest 2 is still covered under the manufacturer warranty, we may direct you to them.

Make a Claim

Make a call 24/7/365 to file your claim. A real person will answer, walk you through the claim and let you know if it is covered. You can also start the claim by filling out a form in your online account. We may ask for a picture of your Oculus for verification.

FAQ's

Common answers to frequently asked questions

Q

Is there a limit to the number of claims I can make on my Oculus console?

A

We will cover an unlimited number of claims up to the purchase value of the device. If you have an Oculus Quest 2 with a purchase value of $299, and we repair it for $100, then you would have $199 remaining in claims.

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