How do my baby electronics get repaired?

You can take your baby electronics to a local repair center or let us handle it! We will pay for round-trip shipping to and from our certified repair center. It will be diagnosed, repaired, and then sent back to you in working order.

Can I buy a warranty on a used/refurbished baby electronics?

Yes! Starting May 15, 2020 you can buy a warranty for your used or refurbished baby electronics as long as you purchased your device within the last 60 days.

I just purchased my warranty, when can I make my first claim?

You must wait until 31 days after you buy your warranty to make a claim.

Do you cover my model of baby electronics?

Yes, we cover all models of baby electronics as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Can I cancel my warranty and receive a refund?

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

Buy Warranty Coverage for Your Baby Monitor, Swing and Other Baby Devices

Full coverage, low prices

Your baby's tech deserves the best protection plan at an affordable price.

What are you protecting today?

What brand of baby equipment are you protecting today?

Did you buy your baby equipment new or used?

Full Retail Price (Before Tax, Discounts and Trade-ins)

Protect your Baby Electronics from drops, spills, power trouble, and more.

Eligibility limited to baby equipment purchased on or after 1/21/23 (in the last 60 days)

2 Year Warranty

$4.99

No Deductible

3 Year Warranty

$10.99

No Deductible

Terms & conditions

Upsie’s Protection Includes:

Drops

Upsie accident protection covers damage to your device from drops, including cracks and broken hardware. Limited to accidental protection plans.

Liquid Damage

Upsie covers damage as a result of liquid spills or submersion. Limited to accidental protection plans.

Mechanical Failure

Upsie covers manufacturer defects and non-accidental failures to motors, gears, ball bearings, internal tubing, computer chips rotors, and other internal moving parts.

Power Failure

Upsie covers power failure, power shorts, and internal cord replacement.

WiFi Failure

Upsie covers any issues with your wifi or network connectivity from manufacturer defect.

Repair Options :

Unlimited claims up to the purchase price of your device.

Local Repair

Work with one of our certified repair shops near you or request to take your device to your shop of choice.

Ship It In

Free round-trip shipping to be fixed at our certified repair center. Shipping method is 2-Day.

Replacement

If the cost of repair is not feasible we will replace your device.

How it Works:

Buy & Activate Your Warranty

Skip an overpriced warranty when you purchase your baby bouncer, monitor and other baby devices. You can buy an Upsie Warranty for your new or used devices up to 60 days after purchase. Activate your Upsie coverage by uploading a picture or copy of your device receipt in your account.

Coverage Starts

Upsie's coverage overlaps with the manufacturer warranty for as long as the manufacturer warranty is active. Most plans start accidental coverage for drops and spills on the 31st day after you purchase your Upsie warranty. When the manufacturer warranty ends, Upsie takes over full coverage, so your device is never without protection. (Read more in our FAQ)

Make a Claim

Talk with our US-based claims center 24/7/365 to file your claim. A real person will walk you through the claim and let you know on that call if the claim is covered. In rare cases, you will need to send us a picture of your broken baby monitor or camera.

Q

Is there a limit to the number of claims I can make on my baby electronics?

A

We will cover an unlimited number of claims up to the purchase value of the baby electronics. For example, if you have an item with a purchase value of $799.99, and it costs $249.99 to repair it, then you would have $550.00 remaining in claims.

See All

"Upsie always lives up to every promise they have made. I have always had my problems addressed promptly and professionally."

- George

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