The Best Buy Warranty is NOT Worth It. Here’s Why.

Any time you buy something from Best Buy, you’ll likely get “the spiel.” This is where you’re offered a Best Buy warranty for extended coverage on a product directly through the company. Many shoppers feel compelled to buy because of the convenience. And, after all, who doesn’t want to protect their brand new purchase? But the Best Buy warranty is NOT worth it for several reasons.

Best Buy Warranty: A Quick Overview

If you’re unfamiliar, Best Buy offers its own warranty service called Geek Squad Protection. Coverage comes through a company called AIG WarrantyGuard, Inc., but it’s sold by Best Buy. This protects several types of products, including TVs, computers, tablets, cell phones, cameras, gaming systems, audio equipment, and more.
While a Best Buy warranty is a popular option for many shoppers, there are five key problems with it.

1. A Best Buy Warranty is Expensive

The most glaring issue is price. Like buying extended coverage through most retailers, it comes at an inflated price because you’re buying through the store. For perspective, let’s look at a couple of examples comparing a Best Buy warranty versus prices from Upsie.
As of mid-October 2021, a two-year warranty for a $499 Pixel 5 smartphone from Best Buy was $169.99 with a deductible of up to $199.99. In contrast, Upsie offers a Smartphone Subscription Warranty that costs $9.99 per month and has a cracked-screen deductible of $0. You can also cancel the subscription at any time with no fees or penalties.
As for a $749.99 Lenovo Yoga Touch Screen 13.3” Laptop in October 2021, a three-year warranty from Best Buy was $249.99, while one from Upsie was only $179.99. Upsie's laptop deductible is just $25. So if you’re looking to save money, a Best Buy warranty isn’t the best way to go.

2. Coverage Isn’t as Comprehensive as Upsie

A Best Buy warranty policy for smartphones and laptops is more robust than a basic manufacturer warranty and protects against drops, spills, cracked screens, and battery replacement. However, it’s not as comprehensive as Upsie, which also covers drops, spills, cracked screens, and battery replacement.
Upsie also covers:
  • Water submersion
  • Power failure
  • Camera failure
  • Touch screen failure
  • Audio failure
  • WiFi failure
  • Bluetooth failure
So even though you pay more with Best Buy than Upsie, you don’t get as much coverage.

3. You Have to Go Through Best Buy for Repairs

Another drawback is that everything is done through Best Buy, which means products must be repaired by Geek Squad or an authorized third-party contractor. Upsie, by comparison, uses a large network of certified repair shops. So if there’s a particular shop you’d like to have your item repaired at, you can request it.
This brings us to our next point.

4. Repairs Take Longer

Best Buy doesn’t have a set time for how long a repair will take. While it’s possible for something like a basic phone issue to be repaired in just one day, it often takes up to seven business days. That means it’s less than ideal if you need something repaired in a hurry.
With Upsie, however, smartphones can often be repaired the very same day, and Upsie can arrange a local, mail-in, or in-home repair to get it back up and running as soon as possible.

5. You Have Less Time to Activate Coverage

One last thing worth noting is that a Best Buy warranty must be activated sooner than one from Upsie. After buying a smartphone, for example, Best Buy gives you up to 60 days to buy protection. But with Upsie, you can purchase the Subscription Warranty at any time, no matter when you bought your phone. You also don't need a receipt to make the purchase. This means you can purchase a Smartphone Subscription for a smartphone bought a year away. This ensures there’s no pressure and gives you time to choose the best plan.

Learn More About an Upsie Warranty

The bottom line is that a Best Buy warranty is seldom the more affordable, comprehensive, or efficient option for extended coverage. But because many people don’t know there are other options available, they end up buying a Best Buy warranty during checkout. Customers should turn down coverage from Best Buy and choose Upsie instead.
To learn more about an Upsie warranty, including how it works, how to purchase coverage, and how to file a claim, check out this page.

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