How do my home tech electronics get repaired?

You can take your home tech electronics to a certified repair center or let us handle it! We will pay for round-trip shipping to and from our certified repair center. It will be diagnosed, repaired, and then sent back to you in working order!

Can I buy a warranty on a used/refurbished home tech electronics?

Yes! Starting May 15, 2020 you can buy a warranty for your used or refurbished home tech electronics as long as you purchased your device within the last 60 days.

I just purchased my warranty, when can I make my first claim?

You must wait until 31 days after you buy your warranty to make a claim.

Do you cover my model of home tech electronics?

Yes, we cover all models of home tech electronics as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Can I cancel my warranty and receive a refund?

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

Buy protection for your smart thermostat, doorbell and other smart home tech

Better coverage, lower cost

Get protection for popular brands such as Nest, Ring, Zmodo and more

What are you protecting today?

What brand of device are you protecting today?

Did you buy your device new or used?

Full Retail Price (Before Tax, Discounts and Trade-ins)

Choose your Warranty

Eligibility limited to device purchased on or after 10/1/22 (in the last 60 days)

2 Year Warranty

$18.99

No Deductible

3 Year Warranty

$35.99

No Deductible

Terms & conditions

Upsie’s protection includes:

Mechanical Failure

Upsie covers manufacturer defects and non-accidental failures to motors, gears, ball bearings, internal tubing, computer chips rotors, and other internal moving parts.

Speaker/Sound Failure

Issues with sound volume, quality, controls and microphones.

Power Failure

Upsie covers power failure, power shorts, and internal cord replacement.

Liquid Damage

Upsie covers damage as a result of liquid spills or submersion. Limited to accidental protection plans.

WiFi Failure

Upsie covers any issues with your wifi or network connectivity from manufacturer defect.

Repair Options :

Unlimited Claims up to the Purchase Price of Your Device

Local repair

Work with one of our certified repair shops near you or request to take your smart home tech to your shop of choice.

Ship it in

Free round-trip shipping to be fixed at our certified repair center. Shipping method is 2-Day.

Replacement

If the cost of repair is not feasible we will replace your device.

How it Works:

Buy & Activate Your Smart Home Tech Warranty

Ignore the warranty add-on when you purchase your new or used smart home tech. After you purchase your Upsie warranty, activate it by uploading a picture or copy of your receipt in your Upsie account.

Coverage Starts

Upsie's coverage overlaps with the manufacturer warranty for as long as the manufacturer warranty is active. When the manufacturer warranty ends, Upsie takes over full coverage, so your device is never without protection. (Read more in our FAQ)

Make a Claim

Talk with our US-based claims center 24/7/365 to file your claim. A real person will let you know on that call if the claim is covered and walk you through your options to get your tech working again. Our claims center will collect any deductibles right over the phone. It’s possible that you will need to send us a picture of your broken smart home tech.

Q

Is there a limit to the number of claims I can make on my home tech electronics?

A

We will cover an unlimited number of claims up to the purchase value of the home tech electronic. Example, If you have a home tech electronic with a purchase value of $499.99, and it costs us $149.99 to repair it, then you would have $350.00 remaining in claims.

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"Always a pleasant experience unlike using other warranty companies out there. Pretty straightforward procedures. "

- Tami

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