Question 1

Is there a limit to the number of claims I can make on my camera?

Accepted Answer

We will cover an unlimited number of claims up to the purchase value of the camera. For example, if you have a camera with a purchase value of $999.99, and it costs us $249.99 to repair it, then you would have $750.00 remaining in claims.

Question 2

How does my camera get repaired?

Accepted Answer

You can take your camera to a certified repair center or let us handle it! We will pay for round-trip shipping to and from our certified repair center. It will be diagnosed, repaired, and then sent back to you in working order.

Question 3

If my camera or lens gets replaced, does my warranty come to an end?

Accepted Answer

Yes, having your camera or lens replaced ends the warranty on your device.

Question 4

Can I buy a warranty on a used/refurbished camera or lens?

Accepted Answer

Yes! Starting May 15, 2020 you can buy a warranty for your used or refurbished cameras or lenses as long as you purchased your device within the last 60 days.

Question 5

I just purchased my warranty, when can I make my first claim?

Accepted Answer

You must wait until 31 days after you buy your warranty to make a claim.

Question 6

Do you cover my model of camera and lens?

Accepted Answer

Yes, we cover all models of cameras or lenses as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Question 7

Can I cancel my warranty and receive a refund?

Accepted Answer

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

New or Used Digital Camera Warranty Plans

Protect your Camera or Lens from Drops, Spills, Cracks, and More

Upsie’s protection includes:

Cracked Screen or Lens

Mechanical Failure

Liquid Damage

Power Failure

Zoom Issue

Screen Failure

Repair Options

Local repair

Ship it in

Replacement

Don't overpay for reliable extended warranties

Canon Camera

Nikon Camera

Sony Lens

Canon Lens

GoPro Camera

FAQ's

Q

A

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