Peloton Versus Upsie Warranties: Which One is Better?

Fitness enthusiasts of every level are looking for the ideal way to get in shape, stay in shape, or train for a marathon, long bicycle race or tour. It is especially helpful for fitness lovers to exercise in the comfort and convenience of home, which means investing in a high-quality stationary bicycle. The Peloton is a sturdy training cycle that supports your goals, but it comes at a hefty price. These bikes cost $2,245 and higher (which includes delivery with assembly).
When you commit to such an expensive investment, you want to make sure your warranty is up to the task of keeping your bike in good working order at all times to help you achieve your goals. Peloton offers four warranty packages, but Upsie comes through with some attractive alternative options. Below is a comparison of Peloton versus Upsie extended warranties to help you make an informed decision to protect your fitness bike.

Does Upsie or Peloton offer the better extended warranty?

Upsie

For any bike with a price point between $2,000-2,999, Upsie offers the following warranty options:
  • 3 year warranty with no deductible for $141.75
  • 5 year warranty with no deductible for $231.44

Peloton

Peloton offers four fitness bikes between $2,000-2,999 and a basic treadmill in the $4,000-4,999 range with a basic warranty plan for each:
  • Bike Basics – 1 year limited warranty
  • Bike Essentials – 1 year limited warranty
  • Peloton Bike Works – 1 year limited warranty
  • Bike Family – 1 year limited warranty
  • Peloton Tread – 1 year limited warranty
Peloton does offer an additional extended warranty at a cost of $175 for 12 months, or $230 for 27 months; both of which are at a higher cost and offer less coverage than Upsie’s three and five year warranty plans.

What does the Peloton manufacturer’s limited warranty plan cover?

The Peloton plan covers some basic issues that can go wrong with a fitness bike or treadmill within the first year of purchase.
  • HD Touchscreen. For the first year, Peloton covers any defects in workmanship or materials.
  • Bike Components. Peloton covers all original parts, including belt, brake resistance, crankshaft, seat post, and handlebars for issues against flaws in craftsmanship and materials for 12 months from the date of original bike delivery.
  • Labor. For 12 months, Peloton covers the cost of labor for repair or replacement from a skilled Peloton technician.

What does Upsie cover with extended warranty plans?

Both of Upsie’s fitness equipment warranty plans cover well over the limited manufacturer’s coverage in terms of duration alone. With a three-year and five-year plan, you can extend the life and health of your fitness equipment. In addition, Upsie offers a wealth of repairs and replacements, including issues involving mechanical failure for parts like motors, gears, ball bearings, computer chip motors, internal tubing, and other internal moving parts. Upsie also covers the following in their fitness machine warranties:
  • Pedal malfunction
  • Ball-bearing replacement
  • Touchscreen failure
  • Battery failure
  • Bluetooth failure
Upsie places no limits on the number of claims you can make within the timeframe of your warranty coverage (up to the purchase price of your equipment), and sends a certified local repair technician to your home to repair your equipment.

Does Peloton offer extended warranty coverage after the first year?

Peloton does offer additional warranty coverage at a significantly greater cost than offered at Upsie. Within one year of original purchase, Peloton owners can purchase an extended service plan for one year for $175 and a 27-month plan for $230. Contact Peloton’s customer support to learn more about buying an extended coverage plan. In contrast, Upsie plans cost $141.75 for three years, and $231.44 for five years.

What is the process of buying and activating an Upsie extended warranty?

You have up until 11 months after the purchase of your fitness machine to contact Upsie to buy a warranty. Activate your Upsie warranty plan by uploading an image of your equipment receipt in your online account. Your Upsie coverage begins immediately, but you will have to wait thirty days before you can make your first claim.

How do I file a claim with Upsie?

Upsie offers unlimited claims up to the value of your bike or treadmill. When you need to file a claim, call Upsie and talk to a real human. They will listen to your claim and offer you prompt answers. Since Upsie stores all of your paperwork in your account, the customer service team can pull up your information in an instant to start the process of getting your equipment back into tip-top condition. You can even reach out to Upsie on Twitter and Facebook if you have a quick question.
During the claims process, Upsie may ask for photo verification of the broken equipment. Once approved, the representative will set up a time to send out a repair technician to visit your home to repair your treadmill or training cycle.

Are you ready to get an Upsie warranty for your fitness equipment?

Visit Upsie’s website if you want to extend your warranty or switch over to Upsie protection.
Contact Upsie to learn more about warranty plan coverage options, the benefits available to you, and how you can get started.

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