Microsoft Complete Versus Upsie Extended Console Warranty

The Xbox Series X is finally here. If you’re fortunate enough to have one already, congratulations! You’re entering a new era of console gaming, and it’s going to be an exciting ride. TechRadar calls the Xbox Series X a “super-fast, surprisingly quiet” console that delivers performance on par with the highest quality gaming PCs. In short, you’re in for a treat.
If you’re still on the fence about purchasing or still trying to find a store with units in stock, now is the time to think about an extended Xbox warranty. Your new console is going to be expensive. It makes sense to protect it from defects and accidental damage. (Of course, the same goes if you’ve already gotten your Xbox but haven’t gotten a warranty yet.)
Microsoft has their own warranty program called Microsoft Complete. It looks like a pretty solid program, but is it the best extended console warranty? Let’s look at how Microsoft Complete stacks up against Upsie in a number of categories.

Length of Coverage

Microsoft Complete covers your Xbox for “up to 3 years” against both defects and accidental damage. They say “up to 3 years” because, if you read the fine print, their coverage is limited to 2 claims. With Microsoft Complete after two claims, no matter their size or cost, your warranty is over.
Upsie warranty plans are available in both two and three year terms. You get to choose how much protection is right for you.

Number of Claims

Microsoft Complete allows you two claims up to the cost of one full replacement. Similarly, Upsie offers an unlimited number of claims up to the full cost of replacement.


Microsoft takes a refreshingly simple approach to price. Their Complete service costs $49 upfront for any Xbox console.
Upsie’s price varies depending on how much you paid for the console. On a Series S priced at $299.99 you’ll pay slightly less for the Upsie warranty versus Microsoft Complete. A new $499 Series X console will run you $48.99 for two years and $74.99 for three. Yes, that’s just slightly higher, but don’t forget about the deductible.


If you need to make a claim, most warranty programs will require a deductible. These can range from small to quite costly, and it’s a point of differentiation here. Microsoft charges a $49 deductible per claim on any Xbox.
Upsie, on the other hand, charges just $25. If you make two claims over the course of your warranty, you’ll save $48 on deductibles with Upsie.

What Is the Coverage Like?

Coverage between the warranty programs is pretty similar. Microsoft will repair broken devices or elect, at their discretion, to fully replace the damaged device. Microsoft does have a “no-lemon” provision where if the same component breaks a fourth time, they will replace the console or controller completely.
Upsie essentially takes the same approach, working with quality third-party repair shops. In some cases, you can even choose your own repair shop. If the device can be repaired for less than replacement cost, Upsie will handle the covered repair. If it can’t, Upsie will purchase a replacement unit for you.

Are Controllers Covered?

With Microsoft Complete, up to two Xbox controllers are covered in the warranty cost – but only if the controllers were bundled with your console purchase. Upsie offers similar coverage on bundled controllers, but additional controllers can be covered a la carte, as well. That’s right, Upsie offers separate, shockingly affordable video game controller extended warranties.

When Can I Get It?

Microsoft Complete must be purchased at the time of sale. You cannot get your Xbox covered after the fact, period. You also can’t get coverage on used consoles or consoles purchased through some non-Microsoft retail channels. Some have had success getting coverage after the fact by calling Microsoft directly within 45 days of purchase, but Microsoft’s site itself says that only Surface devices carry this benefit.
In contrast, Upsie offers quality extended warranty coverage on both new and used Xbox consoles purchased within the last 60 days. Where you bought it doesn’t matter to Upsie.

Get Covered Today

Considering the pros and cons listed above, we hope you’re ready to get covered with an extended console warranty. Upsie’s extended warranty plans are affordable, and the coverage and terms are excellent. Don’t go another day risking your gaming future. Get your Xbox protected today with Upsie!

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