How does my Playstation console or controller get repaired?

Take your Playstation to one of our local, in-network repair shops or request to take it to your shop of choice. Alternately, we will pay for round-trip shipping to and from our certified repair center. It will be diagnosed, repaired, and then sent back to you in working order!

If my console gets replaced, does my Playstation warranty come to an end?

Yes, having your console replaced ends the warranty on your device.

Can I buy a warranty on a used/refurbished Playstation console or controller?

Yes! You can buy a warranty for your refurbished or used console and controller as long as you purchased your device within the last 60 days.

I just purchased my warranty, when can I make my first claim?

You must wait until 31 days after you buy your warranty to make a claim.

Do you cover my model of Playstation or controller?

Yes, we cover all models of PS consoles and controllers as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Can I cancel my warranty and receive a refund?

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

Protect Your New or Used Playstation Console and Controllers

Help us find the best price for your protection plan

Did you buy your product new or used?
Not sure? Read our definitions

Full Retail Price (Before Tax and Discounts)

Upsie Covers Your PS5 or PS4 from Drops, the Blue Line of Death, Power Failure and More

Eligibility limited to product purchased in the last 60 days

2 Year Warranty

$46.46

$25 Deductible

Covers Accidental Drops, Spills, and More

3 Year Warranty

$61.34

$25 Deductible

Covers Accidental Drops, Spills, and More

It's not too late to cancel your overpriced retailer warranty!

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

	Upsie	SquareTrade®	BestBuy®	GameStop®	Target®
Manufacturing Defect	✔	✔	✔	✔	✔
Screen Cracks	✔	✔	✔
Drops	✔	✔	✔
Spills	✔	✔	✔
2 Year Warranty Price	$46.46	-	$69.99	$79.99	$63.00
3 Year Warranty Price	$61.43	$119.99	-	-	-
Deductible	$25	N/A	N/A	N/A	N/A

Price as of Nov 10, 2020 based on a $499 PlayStation 5 console

Upsie’s protection includes:

Drops

Upsie accident protection covers damage to your Playstation from drops, including cracks and broken hardware.

Power Failure

Upsie covers power failure from the blue line of death, internal cord replacements and other power issues.

Liquid Damage

Upsie covers damage as a result of liquid spill.

Speaker/Sound Failure

Issues with volume, sound quality, controls and microphones.

Mechanical Failure

Upsie covers manufacturer defects and non-accidental failure of motors, gears, ball bearings, internal tubing, computer chips, rotors, and other internal moving parts.

Hard Drive Failure

Hard drive malfunctions including clicking, crashing, boot problems, program loading and more.

Transfer to New Owner

Gift or Sell your device with an Upsie Warranty.

Playstation Repair Options

To get your PlayStation back to working order in no time

Local repair

Work with one of our certified repair shops near you or request to take your Playstation to your shop of choice.

Ship it in

Free round-trip shipping to fix your Playstation at our certified repair center. Shipping method is 2-Day and we’ll provide a secure box and shipping label.

Replacement

If the cost of repair is not feasible we will replace your Playstation.

How it works

Buy & Activate Your Video Game Console Warranty

You can buy an Upsie warranty for your new Playstation console and controller up to 60 days after purchase. To activate your Upsie coverage, upload a picture or copy of your Playstation’s receipt in your account.

Coverage Starts

There’s a 31 day waiting period post-purchase before you can make a claim on your Playstation controllers or console. If your console is still covered under the manufacturer warranty, we may direct you to them.

Make a Claim

Make a call 24/7/365 to file your claim. A real person will answer, walk you through the claim and let you know if it is covered. You can also start the claim by filling out a form in your account online. We may ask for a picture of your Playstation for verification.

FAQ's

Common answers to frequently asked questions

Q

Is there a limit to the number of claims I can make on my console or controller?

A

We will cover an unlimited number of claims up to the purchase value of the device. If your Playstation has a purchase value of $399.99, and we repair it for $149.99, then you would have $250.00 remaining in claims.

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