How does my Xbox console or controller get repaired?

After you submit your claim, the representative will present you with the repair options that make the most sense for the device. We recommend bringing it into one of our local repair partners or mail it in for repair.

If my Xbox gets replaced, does my protection plan come to an end?

Yes, having your console replaced ends the protection plan on your device. You can purchase a new protection for the new device.

Can I buy a protection plan on a used/refurbished console or controller?

Yes! Starting March 24, 2023 you can buy a protection plan for your used or refurbished Xbox Console or Controller as long as your device has no damage, comes with at least a 30-day seller or manufacturer warranty, you purchased your device within the last 4 years, and its original MSRP before tax and discounts was at or below $999.99.

Do you cover my model of console or controller?

We're able to cover most models of Consoles or Controllers as long as it is in good working condition with no physical damage and it was purchased within the last 4 years. We're not able to protect the model if the original price before tax and discounts was more than $999.99. Upsie is not able to protect international models, or devices purchased outside of the United States.

Can I cancel my protection plan and receive a refund?

Yes, you can cancel your protection plan at any time. For all plans purchased after March 24, 2023, if you cancel your plan within 90 days of purchase, you will receive a full refund (if there are no approved claims.) If you cancel your plan after 90 days, your coverage will conclude at the end of the current billing period and there will be no refund.

Xbox Coverage Highlights:

Purchases in the last 4 years are eligible.
Cancel anytime - full refund in the first 90 days!
Up to 2 claims per rolling 12 month period.
90 day waiting period for first claim.*

Protect any Xbox console or controller purchased in the last 4 years!
No receipt required.

Any Xbox console or controller is eligible as long as it is in good working condition with no physical damage and the original price of the device before tax and discounts was $999.99 or less.

Buy Monthly Coverage for Your New or Used Xbox Console or Controller

Upsie Covers Your Xbox from Drops, Spills, Power Failure and More

$1.99/month

$50 Deductible

Covers Accidental Drops, Spills, and More

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

Price as of Mar 21, 2023 based on a $499 Xbox Series X

Compare:
Manufacturing Defect
Screen Cracks
Drops and Spills
2 Year Protection Price
Deductible

Upsie
$1.99/month
$50

BestBuy®
$79.99

GameStop®
$74.99

Target®
$69.00

Upsie’s protection includes:

Drops

Upsie accident protection covers damage to your Xbox from drops, including cracks and broken hardware.

Xbox Power Failure

Upsie covers power failure from the black screen of death, internal cord replacements and other power issues.

Liquid Damage

Upsie covers damage as a result of liquid spills.

Speaker/Sound Failure

Upsie protects against issues with sound volume, quality, controls and microphones.

Mechanical Failure

Upsie covers manufacturer defects and failure of motors, gears, internal wiring or cords, computer chips, rotors, fans and other internal moving parts.

Xbox Hard Drive Failure

Hard drive malfunctions including clicking, crashing, boot problems, program loading and more.

Xbox Repair Options :

To get your console back to working order in no time

Local repair

Work with one of our certified repair shops.

Ship it in

If there are no repair options conveniently located to you, a representative can provide you with a prepaid shipping label to send your item to a repair facility. Please keep in mind that you may be responsible for some or all of the shipping, packaging, and insurance costs. It's important to protect your item with bubble wrap or other materials to ensure it arrives safely, as we are not responsible if additional damage or something happens to it during shipping.

Replacement

If the cost of repair is not feasible, a claims representative will work to find a replacement device.

How it Works:

Buy & Activate Your Xbox Console or Controller Protection Plan

Skip the overpriced retailer plan. Buy your Upsie protection plan when you pre-order your device or anytime after that. Activate your plan in your Upsie account by entering some basic device information.

*Protection Start Date

All devices require a 90 day waiting period before you can make a claim, unless your device is brand new and was purchased in the last 30 days and you provide your receipt during activation to waive the claims waiting period.

Make a Claim

Log into your Upsie account to start your claim 24/7. During business hours, the claims representative will let you know if your claim is covered and collect your deductible (if applicable). Then they’ll help you schedule a repair appointment.

Q

Is there a limit to the number of claims I can make on my Xbox console or controllers?

A

You can make 2 claims per 12 month rolling period.

See All

"Decided to give Upsie a try because it’s good for up to 4 years as opposed to the usual 2 with GameStop. Easy to sign up online. I had a question so I called. An actual human picked up the phone. She was extremely nice and helped me with my questions. "

- James H

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