How does my Xbox console or controller get repaired?

Take your Xbox to one of our local, in-network repair shops or request to take it to your shop of choice. Alternately, we will pay for round-trip shipping to and from our certified repair center. It will be diagnosed, repaired, and then sent back to you in working order!

If my Xbox gets replaced, does my warranty come to an end?

Yes, having your Xbox replaced ends the warranty on your device. You can purchase a new warranty for the new Xbox.

Can I buy a warranty on a used/refurbished console or controller?

Yes! You can buy a warranty for your used or refurbished Xbox console or controller as long as you purchased your device within the last 60 days. Used devices must also come with at least a 30-day seller or manufacturer warranty.

I just purchased my warranty, when can I make my first claim?

You must wait until 31 days after you buy your warranty to make a claim.

Do you cover my model of console or controller?

Yes, we cover all models of Xbox consoles or controllers as long as there is at least a 90-day manufacturer's warranty or a 30-day seller's warranty on it (the vast majority do). Upsie is not able to protect international models as the companies often do not ship replacement parts to the United States.

Can I cancel my warranty and receive a refund?

Yes, you can cancel your warranty, often for a full or partial refund. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim.

Get coverage for your new or used Xbox console or controllers

Full protection, low price

Plans available for the Xbox Series X, Series S and more

What are you protecting today?

Did you buy your device new or used?

Full Retail Price (Before Tax, Discounts and Trade-ins)

Upsie Covers Your Xbox from Drops, Spills, Power Failure and More

Eligibility limited to device purchased on or after 8/6/22 (in the last 60 days)

2 Year Warranty

$9.99

$25 Deductible

Covers Accidental Drops, Spills, and More

3 Year Warranty

$15.99

$25 Deductible

Covers Accidental Drops, Spills, and More

Terms & conditions

Why Choose Upsie?

Real protection made really affordable.

Price as of Nov 10, 2020 based on a $499 Xbox Series X

Compare:
Manufacturing Defect
Screen Cracks
Drops
Spills
2 Year Warranty Price
3 Year Warranty Price
Deductible

Upsie
$48.99
$74.99
$25

SquareTrade®
-
$119.99

BestBuy®
$69.99
-

GameStop®
$79.99
-

Target®
$63.00
-

Upsie’s protection includes:

Drops

Upsie accident protection covers damage to your Xbox from drops, including cracks and broken hardware.

Xbox Power Failure

Upsie covers power failure from the black screen of death, internal cord replacements and other power issues.

Liquid Damage

Upsie covers damage as a result of liquid spills.

Speaker/Sound Failure

Upsie protects against issues with sound volume, quality, controls and microphones.

Mechanical Failure

Upsie covers manufacturer defects and failure of motors, gears, internal wiring or cords, computer chips, rotors, fans and other internal moving parts.

Xbox Hard Drive Failure

Hard drive malfunctions including clicking, crashing, boot problems, program loading and more.

Transfer to New Owner

Gift or Sell your device with an Upsie Warranty.

Xbox Repair Options :

To get your console back to working order in no time

Local repair

Work with one of our certified repair shops near you or request to take your Xbox to your shop of choice.

Ship it in

Free round-trip shipping to fix your Xbox at our certified repair center. Shipping method is 2-Day and we’ll provide a secure box and shipping label.

Replacement

If the cost of repair is not feasible we will replace your Xbox.

How it Works:

Buy & Activate Your Xbox Console Warranty

You can buy an Upsie warranty for your Xbox controllers and console, such as the Xbox One S and Series S, up to 60 days after purchase. To activate your Upsie coverage, upload a picture or copy of your product’s receipt in your account.

Coverage Starts

Upsie's coverage overlaps with the manufacturer warranty for as long as the manufacturer warranty is active. Most plans start accidental coverage for drops and spills on the 31st day after you purchase your Upsie warranty. When the manufacturer warranty ends, Upsie takes over full coverage, so your device is never without protection. (Read more in our FAQ)

Make a Claim

Make a call 24/7/365 to file your claim. A real person will answer, walk you through the claim and let you know if it is covered. You can also start the claim by filling out a form in your account. We may ask for a picture of your Xbox for verification.

Q

Is there a limit to the number of claims I can make on my Xbox console or controllers?

A

We will cover an unlimited number of claims up to the purchase value of the device. If you have an Xbox Series X with a purchase value of $500, and we repair it for $150, then you would have $350.00 remaining in claims.

See All

"Decided to give Upsie a try because it’s good for 3 years as opposed to the usual 2 with GameStop. Easy to sign up online. I had a question so I called. An actual human picked up the phone. She was extremely nice and helped me with my questions. "

- James H

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